Arabic speaking Customer Support representative
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Deadline: 01 June 2024
Employment term: Permanent
Category: Consultancy
Job type: Full time
Location: Yerevan
Job description:
B.I.G. is looking for a fluent Arabic- English speaking Customer Support specialist with excellent communication skills to join our Team. The successful candidate will be responsible for providing prompt and courteous assistance to our Arabic speaking customers via email and chat.
/en/arabic-speaking-customer-support-representative
Job responsibilities
Responsibilities:
- Responsible for handling all incoming web chats during the shift
- In charge of outbound email correspondence with players
- Accepting and dispatching documents in teams of KYC
- Retaining the Customers and reporting suspicious activities on the website
- Ability to work evening, night and morning shifts
- Stay up to date on company policies, products and promotions
Required qualifications
Requirements:
- Excellent written Arabic communication skills
- Advanced knowledge of English
- Previous Customer Service experience is preferred
- Strong problem solving abilities and ability to work under pressure
- Proficient in using customer support software and Microsoft Office applications
Required candidate level: Senior
Additional information
Benefits:
- Competitive salary
- Medical insurance
- 1 remote work per month
- Opportunities for career growth and development
- Flexible working schedule
- Complimentary tea, coffee, sweets and refreshments
- Knowledge sharing culture
- No dress code
- Paid vacation and sick time
Soft skills
Written communication skills
Positive attitude
Time management
Problem solving
Teamwork
Sense of responsibility
Work under pressure
Punctuality
Communication
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About Company
Who We Are?
BSG IT consultancy is an international IT consulting company with high expertise in online gambling and sports betting operations.
We are part of a creative environment, friendly staff, international collaboration, and innovative solutions.
Benefits
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