B2B customer service specialist / 00:30-09:00 /
Deadline: 27 April 2024
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Location: Yerevan
Job description:
We are looking for a qualified, customer oriented B2B customer service specialist who will keep communication with clients and provide fast and useful assistance to technical issues.
/en/b2b-customer-service-specialist-0030-0900
Job responsibilities
- Keep communication with clients through a series of actions: via phone, email, until the technical issue is solved.
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup.
- Properly escalate unresolved issues to appropriate internal teams
- Ensure all issues are properly logged.
- Provide daily reporting to the technical support team responsible.
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure the IT systems are fully functional after troubleshooting.
Required qualifications
- Hands-on experience with Windows
- BS degree in relevant field
- High sense of responsibility
- Excellent problem-solving and communication skills
- Excellent time management skills
- Customer orientation
- Ability to work under pressure
Required candidate level: Not defined
Additional information
Аpply online via staff.am and follow entire application process.
Professional skills
MS Windows, MS Office
Soft skills
Time management
Problem solving
Customer/service oriented
Detail-oriented
Teamwork
Communication Skills
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About Company
Idram LLC is an Armenian payment system which is licensed by the Central Bank for Money Transfers, Processing and Clearing of Payment Instruments, as well as Permission for e-money.
For more information please visit: http://www.idram.am.
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+374 43 901 900 
