Card Processing Center Service Desk Specialist
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Deadline: 12 June 2024
Employment term: Permanent
Category: Other IT
Job type: Full time
Location: Yerevan
Job description:
As a Card Processing Center Service Desk Specialist, you will be responsible for providing comprehensive support to internal and external stakeholders regarding card processing services.
/en/card-processing-center-service-desk-specialist
Job responsibilities
- Provide frontline support for card processing services
- Work with monitoring/alerting systems, troubleshoot and solve arising issues with engaging other teams if needed
- Coordinate with internal departments such as IT, Operations, and Compliance to escalate and resolve complex issues in a timely manner
- Collaborate with cross-functional teams to identify process improvements, system enhancements, and training needs.
- Be able to ensure high availability and SLA's
- Control the accuracy of responses to all received claims and problems
- Incident analysis and reporting
- Redirect problems to the appropriate departments
- Create reports and ensure proper workflow
Required qualifications
- Bachelor's degree in Information Technology, or related field.
- Proven experience (2+ years) in a customer service or technical support role
- Excellent communication skills (verbal and written) with the ability to articulate technical concepts to non-technical users.
- Ability to work efficiently under pressure in a fast-paced environment
- Strong analytical and organizational skills, with passionate attention to detail
- Ability to multi-task, prioritizing multiple objectives and initiatives
- Good written and verbal communication skills in English and Russian
- Knowledge and hands-on experience in Smart Vista is a plus
Required candidate level: Not defined
Additional information
- Medical Insurance
- Highly competitive package of benefits
- Career growth and development opportunities
- Learning and development opportunities
All interested candidates are kindly requested to send their CVs by e-mail to hr@arca.am mentioning the position title in the subject line or apply online.
Soft skills
Flexible
Organizational skills
Communication Skills
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Contact details
Website https://cabinet.arca.am/
Phone: +37410592211
Address: Մ․Խորենացի 15, «Էլիտ Պլազա» բիզնես-կենտրոն, 8-րդ հարկ, Yerevan, Armenia
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