Customer Support Agent
With email
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Deadline: 13 June 2024
Employment term: Permanent
Category: Other IT
Job type: Full time
Location: Yerevan
Job description:
This is a full-time on-site role for a Customer Support Agent at BangIts. The Customer Support Agent is responsible for providing support to customers,ensuring customer satisfaction, and addressing any customer concerns or issues. They will need to be able to effectively communicate with customers and team members,document and track customer inquiries, and provide solutions to technical issues.
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Job responsibilities
- Provide timely and professional support to customers via multiple communication channels, including email, live chat, and phone.
- Assist customers with inquiries, account-related issues, gameplay questions, and troubleshooting technical problems.
- Guide customers through the registration and verification process and provide information about bonuses, promotions, and responsible gaming practices.
- Maintain a comprehensive knowledge of our products, services, and the gambling industry, staying informed about game rules and regulations.
- Escalate complex issues to senior support specialists or relevant departments, as needed.
- Document and track customer interactions in the support system, ensuring accurate and complete records.
- Actively seek opportunities for learning and staying updated on industry developments and best practices.
- Collaborate with the team to improve customer service processes and contribute to a positive and customer-centric culture.
Required qualifications
- Excellent communication skills, both written and verbal, with a strong focus on customer satisfaction.
- Excellent English communication skills.
- Empathy and patience when assisting customers, even in challenging situations.
- Basic knowledge of the gambling industry, including online casino games, sports betting, and responsible gaming practices.
- Ability to multi-task, work under pressure, and handle a high volume of customer inquiries.
- Availability to work by 3 shifts [day 9:00 AM -17:00 PM; evening 17:00 PM - 01:00 AM; night 01:00 AM - 09:00 AM]
Required candidate level: Not defined
Additional information
If you're ready to shape the future of our company and make a mark in the IT sphere, we want to hear from you!
Send your CV to hr@bangits.com and please mark ''Customer Support Agent'' in subject line.
Don't miss out on this chance to elevate your career while being a part of a dynamic and forward-looking team.
Apply now and let's create success, together!
Professional skills
Customer Service skills
Customer relationship management
Soft skills
Negotiation skills
Written communication skills
Time management
Problem solving
Conflict resolution skills
Customer/service oriented
Flexible
Teamwork
Special tag
Student-friendly
Fresh graduates
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About Company
The BangIts software development company, founded in 2020, is specialized in software development and offers services in the field of IT.
The company started out as an artificial intelligence development company. Starting in 2020, the company began to give IT services. At the moment, it consists of more than 30 specialists in different fields, 20 of them are high-class developers.
COMPANY PRINCIPLES:
- Our client – our partner
- Clients` success– top priority
- Clients’ problem – our problem
- No challenge is unachievable
- Confidentiality and transparency.
Benefits
Contact details
Phone: +37433871518
Address: 18 Vardanants St, Yerevan, Armenia
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+374 43 901 900 
