TokenWin

Job description:

TokenWin is actively seeking a highly motivated and detail-oriented Customer Support Agent (Turkish Language) to join our dynamic team. As a pivotal contributor to ensuring unparalleled customer satisfaction, you will play a crucial role in addressing inquiries, resolving issues, and providing timely and accurate information. This position offers a unique opportunity to engage with our diverse customer base and contribute to fostering a positive customer experience. If you excel in a fast-paced environment and possess excellent communication skills, we invite you to join our Customer Support team.

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Job responsibilities

• Manage a high volume of incoming customer support requests via various channels, including mail, chat, and ticketing systems.
• Identify, prioritize, and escalate customer issues related to the betting industry to relevant departments or senior team members.
• Proactively follow up with customers to ensure the complete resolution of inquiries, maintaining a high level of customer satisfaction by providing accurate, valid, and comprehensive information.
• Evaluate and analyze customer requests, handling needs, and complaints specific to the betting industry.
• Provide appropriate solutions and alternatives within specified time limits, ensuring timely resolution.
• Keep meticulous records of customer interactions, process customer accounts, and maintain organized documentation.
• Follow standard processes, procedures, and regulations tailored to the betting industry.
• Stay current with betting industry products, services, changes, and updates to deliver exceptional service and accurate information to customers.

Required qualifications

• Up to 1 year of customer care experience
• Experience in the betting industry is required
• Proficient in Turkish language
• Experience in creating knowledge-base content related to betting products is a plus.
• Strong customer service and communication skills tailored to the unique needs of betting customers.
• Experience with Helpdesk is a must, nice to have experience with tools such as Confluence, Jira, and Intercom.
• Ability to work flexible hours, including evening and night shifts, as well as weekends, to align with the betting industry's operational demands.
• Upbeat and positive attitude, with the ability to work both collaboratively in a team environment and independently.
• Detail-oriented with strong multitasking abilities, prioritization skills, and effective time management.
• Customer orientation and adaptability to respond to different types of characters within the betting community.
• Ability to stay motivated in complex situations, emphasizing resilience and dedication to providing outstanding support within the betting industry.
• Open to feedback and adaptable to company standards.

Required candidate level: Not defined

Additional information