Viva-MTS (Viva Armenia CJSC)

Job description:

The Mobile Sales and Service Specialist is responsible for providing service to the customers, promoting new and existing products, tariffs and services to customers, handling of customer claims and complaints according to the Company’s activities/standards.

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Job responsibilities

• Drive to cities and villages according to approved schedule and provide services to the customers;
• Make negotiations with local official institutions for MobSC installation and proper functioning;
• Provide services to the customers according the Company set standards and planned indicators;
• Inform and provide necessary promo materials to the customers on the specifications of products, services and tariffs;
• Provide technical support to customers on the activation/deactivation procedures of products and services;
• Make sales of mobile phones/devices, data devices & accessories;
• Provide service to the customers on prepaid/postpaid products, voice and data tariffs;
• Accept payments/refills, sell refill cards, reissue SIM cards;
• Provide customers with info on monthly invoices, balances, payments and refills as well as on activation/deactivation of services;
• Assist customers with information on the products to be obtained by installment and cash as well as on partner companies;
• Develop and approve monthly routes with the relevant SC Sales and Service Senior Specialist;
• Prepare daily and monthly reports on the balance of cards/devices/products in the stock;
• Prepare daily reports on quantity of transactions/cash collected data;
• Provide on time and valuable solution to customer claims/complaints on the spot or by the help of other FUs;
• Ensure feedback provision to customers on the status of their claims/complaints;
• Cooperate with Remzone for preliminary diagnostics and further repairing of customers’ phones.

Required qualifications

• Higher education;
• Work experience in the customer service or sales will be an advantage;
• Awareness of GSM technologies;
• Awareness of different transactions in billing systems is a plus;
• Awareness of Complaint handling management system (ISO 10002)
• Knowledge of Company’s and competitor’s tariffs/ products/ services /bundles;
• Driving License B,C;
• PC skills: MS-Office applications;
• Linguistic skills: Armenian, Russian and English languages;
• Good organizational, communication and negotiation skills;
• Effective team working and time-management skills;
• Conflict and stress management skills.

Join us and you will receive:

• Health Insurance;
• Monthly business mobile package;
• Bonuses;
• Learning and development opportunities,
• A number of paid days off;
• Competitive compensation and benefits package

Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position.

Required candidate level: Not defined

Additional information