Senior Systems Engineer
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Deadline: 23 May 2024
Employment term: Permanent
Category: Network Administration
Job type: Full time
Location: Yerevan (Remote)
Job description:
This position provides the highest level of support to end users by handling service requests that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email. They will be required to develop solutions for complex network, desktop, and server problems. Additionally, this role will be responsible for architecting and instituting infrastructure, cloud, and hybrid solutions.
Working Hours: 5 PM - 2 AM (Yerevan time)
Good command of English at a professional level is Mandatory
/en/senior-systems-engineer-9
Job responsibilities
- Provides resolution for escalated service/networking tickets
- Works with clients to evaluate and solve technical problems
- Evaluate existing systems and/or user needs to analyze, design, recommend, and implement system changes
- Configures and supports internal and/or external networks, whether physical or virtual appliances
- Develops and maintains all systems, applications, security, and network configurations
- Troubleshoots/optimizes network performance
- Recommends upgrades, patches, and new applications and infrastructure/ equipment
- Provide pre-sales engineering support to support sales functions
- Architect and Implement infrastructure both on-premises as well as cloud-based solutions
- Perform SharePoint site migrations and SharePoint site creation
- Create and update support documentation in accordance with standards to improve future troubleshooting efforts
Required qualifications
- 10+ years of recent computer, server, and network troubleshooting experience
- One or more of the following certifications: AZ-104, CCNP or similar industry certifications
- Must be resourceful and able to take initiative in a dynamic environment
- Ability to effectively and efficiently troubleshoot technical problems
- Advanced knowledge of current Microsoft desktop and server operating systems
- Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications
- Advanced knowledge of computer and server hardware
- Deep understanding of networking protocols (e.g. IPSEC, HSRP, BGP, OSPF, 802.11, QOS)
- Solid understanding of the OSI or TCP/IP model
- Hands-on experience with monitoring, network diagnostic and network analytics tools
- Working experience with Fortinet, Watchguard, Meraki, and Ubiquiti appliances
- Familiarity with network troubleshooting
- Professional customer service skills
- Strong written and oral communication skills
- Ability and willingness to work in an environment providing 24x7x365 support
- Ability and willingness to participate in a standard on-call rotation for afterhours support
- Uphold company core values and standard with all customers
Required candidate level: Senior
Additional information
Sourcefit is a leading U.S.-based staffing and outsourcing company with offices in the Philippines, Dominican Republic, South Africa, Madagaskar and Armenia, dedicated to providing cost-effective and high-quality staffing solutions to businesses across various industries around the world.
If you are interested in this position we'd love to hear from you. Join our team and contribute to the creation of remarkable digital experiences that make a difference. Apply now with your updated resume on Linkedin or send us your CV at hr.armenia@sourcefit.net
Professional skills
Windows Server
Customer Service skills
Azure
Network administration
Technical knowledge/competence
Soft skills
Communication Skills
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Contact details
Website https://sourcefit.com/
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+374 43 901 900 
