Open Positions

CRM department is a team of active and result driven individuals, who take care of the customer base and build positive relationships with new clients. Our growing team welcomes creative mindset to develop the Company’s success.

About the Role

The CRM Specialist is responsible for engaging with key customers by building and preserving trusting relationships. The specialist will constantly identify opportunities to grow the customer base and build positive relationships with new clients. He/she also should be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

Responsibilities

• Create and implement optimized daily/weekly/monthly campaign programs for customer retention and reactivation

• Create and implement private promotions for specified segments through CRM tools

• Test promotions and promotional materials to ensure compliance and UX excellence

• Analyze and indicate promo KPIs

• Organize customer communications flow

• Target an appropriate segment for each promotion according to communication tools (SMS, outbound, popup, email, Social Media activities)

• Keep up to date with current CRM trends, competitive intelligence, best practices and items of interest

Requirements

• Bachelor's degree or equivalent experience in marketing/ business management/ economics or communication 
• Knowledge of English is a must (knowledge of other languages is an asset)
• Working proficiency with Microsoft Excel
• Ability to work in a fast paced environment
• Ability to work in a team, collaborate and meet deadlines
• Experience in service and/ or strong communication skills

• Competitive experience-based salary
• Performance bonus
• Coverage for the employee and family health insurance
• Upskilling and reskilling trainings
• Social events, corporate parties
• 4 day offs in a year
• Transportation

Good luck! The game is on!

Please notice that we have moved to Caucasus Complex.