English with Laura

Job description:

We are looking for an Account/Success Manager to cooperate with our vibrant multicultural team.

English with Laura provides English classes to 100+ IT/Telecom companies (AMD, Adobe, TeamViewer, Siemens, Coca-Cola, and Viva-MTS.).

The mission of our language center is to inspire and guide people to learn languages. We find it important to help people communicate freely in English on the international level.

And our philosophy is expressed well in this quote: “Once a student, always a friend.”

What we offer:

• A possibility to work with top companies in different fields, including IT, banking, etc.
• An opportunity to grow in a multicultural environment.
• Learning-oriented environment.

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Job responsibilities

Job Description

• Communicate with clients to understand their needs and explain product value.
• Collect and analyze data to learn more about consumer behavior.
• Build and strengthen client relationships to achieve long-term partnerships.
• Answer the phone in a professional and friendly manner, to direct calls and take messages efficiently.
• Respond to messages and comments on social media pages.
• Ensure clear communication and liaison with staff and trainers.
• Manage events, including venue bookings, invitations, printing, onboarding of new trainers, first-day classes, team-building events, etc.
• Ensure accurate, up-to-date, and well-organized databases, presence sheets, reports, placement tests, and other relevant documentation.
• Meet and greet new students and staff members and provide the necessary information.
• Perform marketing-related tasks on social media and website (optional).
• Perform other tasks, as necessary.

Required qualifications

We are looking for someone who has:

• Experience in sales, support, account management or just a "hole in the nose" :)
• Be able to express their thoughts clearly in Armenian, Russian, and English,
• Degree in the field of management, linguistics, and other related fields.
• Emotional intelligence and ethical attitude towards work.
• Attention to detail and sense of responsibility.
• Experience in using Google Forms, Sheets, Docs, etc.
• Passion for learning new things.
• Good taste in music (just in case).

Our ideal candidate should be able to:

• Send us a creative cover letter (up to 90 words).
• Attach their résumé in PDF format (NOT jpeg, doc. or txt) with their names.
• Send a link to a short casual video (even a selfie video) where you tell us about yourself (would be a big plus).

Required candidate level: Mid level

Additional information