Analyst, Business Operations & Strategy

Deadline: 21 July 2024

Employment term: Permanent

Category: Data Research/Analysis

Job type: Full time

Location: Yerevan

Job description:

Ready to be a Titan?

The Analyst, Business Operations and Strategy is an integral role on the Revenue Strategy & Operations team, contributing to ServiceTitan’s data-driven strategic decision making. This role focuses on building market insights through robust modeling to understand market potential and whitespace opportunities. Additionally, it involves synthesizing complex data into actionable recommendations, effectively communicating findings to stakeholders, and providing ad-hoc analytical support to GM partners. The ideal candidate has strong analytical skills, business acumen, and a solid grasp of macroeconomic trends.

What you'll do:

  • Build, maintain and optimize ServiceTitan’s top-down TAM and penetration models, along with comprehensive documentation and regular reporting

  • Discover market insights by building extensions to existing models, conducting deep dives and ad-hoc analysis

  • Drive various processes to ensure data quality and accuracy across the CRM for ongoing sales operations, and provide analytical support to the Commercial/Construction and Fintech orgs

  • Partner with cross-functional teams across the business, including general managers (GM), finance and product strategy to integrate data insights into strategic planning and execution

  • Present findings and recommendations to stakeholders through clear and compelling presentations and reports

  • Automate recurring reporting for operational efficiency

What you'll bring:

  • Bachelor’s degree in Economics, Business, Data Science or a similar field

  • 2+ years of experience in a similar role, preferably in consulting, corporate strategy or data analytics

  • Strong analytical and problem-solving skills, with the ability to synthesize complex information and develop data-driven insights

  • Hands on experience with analyzing large data sets using SQL, BI (Tableau) tools and Gsheets/Excel

  • Strong written and verbal communication skills, with the ability to present findings and recommendations to diverse stakeholders

  • Strong business acumen and a solid understanding of macroeconomics factors and trends

  • Experience with Salesforce CRM (preferable)

Required candidate level: Mid level

Additional information

Аpply online via and follow entire application process.

Professional skills


Analytics and research


Soft skills

Research skills


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$165M For ServiceTitan and the Future of Home Services

The founding of ServiceTitan is very much the story of the American dream.

When Vahe and I tell it, we often say that it started in college, where we first met. But the truth is that the story started long before that, when both of our families first immigrated to this country. When they did, they did so with no money. No jobs. No language skills. But they worked extremely hard to build a life for us, to put food on the table, and to put us through school.

So when we graduated from Stanford and USC, we both decided not to take high profile tech jobs in the Bay Area. Instead, we went back home and used our skills to help the family plumbing and air conditioning businesses. We owed it to them, after the years of dedication and hard work they put in to make sure we had an even better life than they had.

Six years later, the software platform we built for them has grown to become a critical tool for companies across the US and Canada. And today, we’re proud to announce another milestone for ServiceTitan, as well as a milestone for vertical software and SoCal: a $165 million Series D at a $1.65 billion post-money valuation led by Nina Achadjian at Index Ventures, who joins our board, along with new investors Dragoneer and T Rowe Price, and existing investors Iconiq, Battery and Bessemer. This is the largest raise ever for a vertical SaaS company and the largest SaaS round in Southern California history.

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Why ServiceTitan?

Why do you work at ServiceTitan? asked some of our employees and here's what they had to say.

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#WorkFromHome. The Best Experiencne of ServiceTitan

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Contact details


Phone: +37499094095

Address: 2/2 Melik Adamyan St, 3rd floor, Yerevan, Armenia

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