Call/Monitoring center operator
Deadline: 15 May 2024
Employment term: Permanent
Category: IT Support/Technician
Job type: Full time
Location: Yerevan
Job description:
Digital Edge is seeking a technical specialist with good English knowledge to join our technical support team.
/en/callmonitoring-center-operator
Job responsibilities
-Monitor IT systems
-Work with monitoring/alerting systems, troubleshoot and solve arising issues with engaging other teams if needed
-Act rapidly in critical situations, handling multiple alerts simultaneously.
-Be able to ensure high availability and SLA's
-Control the accuracy of responses to all received claims and problems from clients
-Manage, track, report, and process assigned tickets daily and across shifts
-Redirect problems to the appropriate departments
-Create reports and ensure proper workflow
-Work in a 24x7 team, with day and night shifts
Required qualifications
-Good written and verbal communication skills in English
-Troubleshooting and customer service skills
-Strong analytical and organizational skills, with passionate attention to detail
-Ability to multi-task, prioritizing multiple objectives and initiatives
-Knowledge and hands-on experience in Windows or Linux Servers and Computer networks is a plus
Required candidate level: Junior
Additional information
To apply for this position, please submit your CV in the English language to jobs.armenia@digitaledge.net, mentioning the position title you are applying for in the subject line of the email.
Professional skills
Windows system administration
Linux system administration
Networking
Customer Service skills
Soft skills
Logical thinking
Fast orientation
Multitasking
Share this job via your favorite social media channel.
Contact details
Website http://www.digitaledge.net
Phone: +37493501318
Address: 13 Vahram Papazyan St, Yerevan, Armenia