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Card Processing Center Service Desk Specialist

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Deadline: 12 June 2024

Employment term: Permanent

Category: Other IT

Job type: Full time

Location: Yerevan

Job description:

As a Card Processing Center Service Desk Specialist, you will be responsible for providing comprehensive support to internal and external stakeholders regarding card processing services.

Job responsibilities

  • Provide frontline support for card processing services
  • Work with monitoring/alerting systems, troubleshoot and solve arising issues with engaging other teams if needed
  • Coordinate with internal departments such as IT, Operations, and Compliance to escalate and resolve complex issues in a timely manner
  • Collaborate with cross-functional teams to identify process improvements, system enhancements, and training needs.
  • Be able to ensure high availability and SLA's
  • Control the accuracy of responses to all received claims and problems
  • Incident analysis and reporting
  • Redirect problems to the appropriate departments
  • Create reports and ensure proper workflow

Required qualifications

  • Bachelor's degree in Information Technology, or related field.
  • Proven experience (2+ years) in a customer service or technical support role
  • Excellent communication skills (verbal and written) with the ability to articulate technical concepts to non-technical users.
  • Ability to work efficiently under pressure in a fast-paced environment
  • Strong analytical and organizational skills, with passionate attention to detail
  • Ability to multi-task, prioritizing multiple objectives and initiatives
  • Good written and verbal communication skills in English and Russian
  • Knowledge and hands-on experience in Smart Vista is a plus

Required candidate level: Not defined

Additional information

  • Medical Insurance
  • Highly competitive package of benefits
  • Career growth and development opportunities
  • Learning and  development opportunities


All interested candidates are kindly requested to send their CVs by e-mail to mentioning the position title in the subject line or apply online. 

Please clearly mention that you have heard of this job opportunity on

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Organizational skills

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Contact details


Phone: +37410592211

Address: Մ․Խորենացի 15, «Էլիտ Պլազա» բիզնես-կենտրոն, 8-րդ հարկ, Yerevan, Armenia