Contact Center Specialist
Deadline: 07 June 2024
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Location: Yerevan
Job description:
Do you love online games, or are you interested in sports events? Don't you mind to find ways to manage complicated conversations effectively? Then join our customer support team. Become a master of customer service, gain knowledge, share your skills with the team members, discover new possibilities with us !
The job is shift based and includes all morning, evening and night shifts obligatory.
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Job responsibilities
- Work independently with customers through online chat, phone call and e-mail to answer questions regarding services, games, bets and other products/services provided by the company
- Identify customers' needs and move them towards the appropriate action using your knowledge and experience
- Support to the company bet shop employees via incoming calls only
- Handle incoming calls related to the company and transfer to corresponding departments, if needed
Required qualifications
- A natural communicator
- Confident and can-do, with a natural ability to deliver an excellent customer service
- Proficient in Armenian, with good knowledge of Russian and English languages (written and verbal)
- With good knowledge of MS Office (Word, Excel) will be an asset
- Responsible
- Able to work under pressure
- Willingness to work on 24/7 shifts
Required candidate level: Junior
Additional information
We offer:
- 2 weeks intense dedicated training to set you up for success
- Fun, high-energy work environment
- Continuous mentoring and development
- Referral bonu
Professional skills
Phone negotiations
You can apply for this job just by following Application procedure.
Application procedures
Qualified candidates are welcomed to apply for the job by following this link
Only shortlisted candidates will be contacted for an interview.
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About Company
Who We Are
We are Digitain and we call ourselves Digitainers. Our company provides software solutions to the online, mobile and web-based verticals.
We are part of a creative environment, where the brightest minds flourish together and create solutions that are optimal for businesses and friendly for users.
How We Got Here
Starting as a B2C business many years ago, our company re-established in 2015. Since then we have built ourselves to be one of the industry’s favorite software providers. Today we have more than 2500 employees and over 200 partners across the globe.
Happy Employees, Happy Customers
Our success lies upon our talents who create an incredible team spirit day after day. We are committed to chasing innovation with passion to provide extremely easy and satisfying software solutions for our customers. We put a lot of emphasis on teamwork, technological flexibility, and dedication to our customers.
Working in a professional but at the same time enjoyable and cozy atmosphere every day, we are determined to push our employees to grow personally and professionally by providing various professional training, some occurring abroad, and organizational development activities.
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Benefits
Contact details
Website http://www.digitain.com
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+374 43 901 900 
