Customer care specialist
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Deadline: 29 May 2024
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Location: Yerevan
Job description:
UNICOMP CJSC is looking for a Customer Care Specialist.
/en/customer-care-specialist-145
Job responsibilities
- Register technical equipment and manage their repair process,
- Register cases in internal CRM program,
- Manage inbound and/or outbound customer calls,
- Respond to customer queries via call, email and chat,
- Provide detailed information about company’s services and procedures,
- Cooperating with Other Departments,
- Working with Corporate Clients.
Required qualifications
- Higher education, technical education is a plus,
- At least 1 year of working experience in a similar position,
- High level of computer literacy (MS Windows, Office suite, etc.),
- Good knowledge of Armenian, English and Russian,
- Excellent communication and negotiation skills,
- Flexibility and ability to multitask and prioritize tasks effectively,
- High sense of responsibility, punctuality, accuracy and attention to details,
- Organizational skills and attention to detail,
- Team player with a proactive and positive attitude,
- Commitment to continuous learning and developing knowledge and skills.
Required candidate level: Not defined
Additional information
You can send your CV to the email: irina.margaryan@unicomp.am
Soft skills
Problem solving
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Contact details
Website http://www.unicomp.am
Phone: (010) 581-111
Address: 37 Charentsi Str., Yerevan, Armenia
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