Customer Relationship Specialist
With email
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Deadline: 04 May 2024
Employment term: Permanent
Category: Administrative/office-work
Job type: Part time
Location: Yerevan
Job description:
Shoonch Yoga & Pilates Studio strives to present the art of yoga to enthusiasts in Yerevan. The studio was established in 2007 and was the first in Armenia to offer regular classes with internationally certified resident and visiting instructors.
Shoonch Yoga Studio is looking for a qualified and energetic Customer Relationship Specialist to be responsible for managing and maintaining positive relationships with customers to enhance customer experience and satisfaction.
This role involves a combination of sales and customer service skills to foster strong, long-term relationships with clients.:
/en/customer-relationship-specialist
Job responsibilities
- Customer Engagement: Initiate and maintain regular communication with customers through various channels (phone calls, emails, social media platforms, one on one meetings) to understand their needs, preferences, and feedback.
- Customer Support: Act as a primary point of contact for customers, addressing inquiries, suggestions, resolving complaints, and providing timely assistance.
- Relationship Building: Develop and nurture strong relationships with clients, fostering trust and loyalty to ensure long-term customer retention.
- Customer Feedback: Collect, analyze, and act upon customer feedback to improve products, services, and overall customer experience.
- Assist with reception desk duties
- Promote and represent the Shoonch at the community level
- Perform other relevant tasks as assigned by the management
- Working hours: Monday-Thursday 17:00-22:00, Saturday 9:30-17:30, Sunday 10:30-12:30, Friday-OFF
Required qualifications
- University degree, preferably in Marketing, Linguistics, Communication or related field (students also can apply)
- Candidate should have relevant administrative and managerial experience.
- Excellent verbal and written communication skills to interact effectively with customers and internal teams.
- Flexibility to adapt to different customer personalities and situations.
- Proficient in Armenian, English and Russian languages
- Fluent with technology solutions including appropriate Microsoft Office programs (i.e., Outlook, Word, Excel, PowerPoint) and social media.
- Ability to learn Customer Relationship Management (CRM) software to manage customer interactions and data effectively
- Familiarity with Yoga and other physical activities is desirable but not a requirement
Required candidate level: Mid level
Additional information
Benefits:
- Complimentary Yoga / Pilates membership
- Discounts on services and products
- Friendly and stress-free working environment
- Competetive Salary
Application Procedures: To apply for this position please send a letter of interest and your CV to info@shoonch.com
Please clearly mention Customer Relationship Specialist on the subject line of your email
Professional skills
Business management
Business relationship building
Sales/service experience
Customer Service skills
Soft skills
Negotiation skills
Positive attitude
Problem solving
Customer/service oriented
Presentation skills
Proactive
enthusiastic
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About Company
Shoonch, is a successful Yoga & Pilates studio located in the center of Yerevan. Since its opening in September 2007, the studio has been providing regular classes by certified resident instructors in a comfortable and friendly atmosphere to help its members relax and keep fit. In addition to Yoga & Pilates, the studio provides a range of body massages.
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