Customer Service Specialist
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Deadline: 26 May 2024
Employment term: Permanent
Category: Banking/credit
Job type: Full time
Location: Yerevan
Job description:
ACRA Credit Bureau is looking for motivated and qualified candidate for the position of Customer Service Specialist to fulfil the responsibilities listed below.
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Job responsibilities
- Customer service provision to legal entities and individual customers
- Acceptance of applications received through postal service, documents review, processing of credit reports
- Answering phone calls.
- Presenting new products to potential customers
- Other relevant duties
Required qualifications
- At least two years experience in banking/finance sphere
- Very good command in English and Russian
- Very good written and verbal communication skills
- Organizational skills
- Time management.
- Attention to detail
- Problem-solving
- Ability to quickly learn and adapt to the new environment
Required candidate level: Mid level
Additional information
All interested candidates who meet the mentioned requirements are encouraged to send detailed CV mentioning "Customer Service Specialist" in the subject line, otherwise your CV may not be considered.
Only shortlisted candidates will be invited to the interview.
Professional skills
MS Office
Soft skills
Positive attitude
Conflict resolution skills
Customer/service oriented
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About Company
“ACRA Credit Reporting” CJSC, the first private credit bureau in Armenia, was founded in January 2004 and is cooperating with all banks and micro finance organizations operating in Armenia. Credit Bureaus are an essential element of the financial sector. It is defined as a data bank that keeps records of consumers’ payment patterns of various types of credit obligations. Nowadays the credit bureau is considered to be an indivisible part of financial operations in most developed countries.
Benefits
Contact details
Website http://www.acra.am
Phone: +37410522467
Address: Elite Plaza Business Center, 9th floor, Movses Khorenatsi street, Yerevan, Armenia
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+374 43 901 900 
