Customer Service Specialist
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Deadline: 15 June 2024
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Location: Yerevan
Job description:
INGO ARMENIA Insurance CJSC for more than 27 years plays a vital role in the development of the Armenian insurance market and is one of the market leaders. We provide a full range of insurance services both to individual and corporate clients, assuring their protection from various risks.
INGO ARMENIA Insurance company is committed to providing high-quality and professional services to its customers aiming to establish long-term relationships with them. To achieve this goal, the Company pays great attention to the role of Customer Service Specialists and is offering young professionals the vacant position of Customer Service Specialist.
The successful candidate will have an opportunity to cooperate with leading organizations of the Armenian economy, their employees and executive staff. On-job training will be provided for the candidate by the head of the corporate customers’ service department and other team members, assuring the candidate’s integrity to a professional and dynamic team of INGO ARMENIA. Customer Service Specialist is responsible for servicing his/her clients according to the list of job responsibilities presented below. Later, at a higher level of professional development Customer Service Specialist should have his/her input in the development of new insurance programs for customers.
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Job responsibilities
- Service customers, provide consultations
- Negotiate with customers and prepare insurance contracts
- Accept phone calls and letters, provide answers to them
- Excellent knowledge of insurance contracts
- Explain to customers insurance contracts and procedures
- Customers’ debts monitoring and supervision
- Respond to complaints and resolve them
Required qualifications
- University Degree in Business Administration, Insurance, Economics or Finance
- Excellent knowledge of Armenian, English and Russian languages
- Excellent communication and presentation skills
- Good analytical skills
- Strong knowledge of MS Office and ability to quickly adapt to new software application
- Ability to work in a team
- Ability to work with tight deadlines
- Ability to handle confidential issues
Required candidate level: Mid level
Additional information
To apply for this position, please send a CV Please mention title of the position you are applying for in the subject line of your e-mail message.
Highly competitive package of benefits: including medical insurance, annual bonus, training opportunities and individual professional development plan.
Soft skills
Negotiation skills
Written communication skills
Positive attitude
Time management
Problem solving
Conflict resolution skills
Customer/service oriented
Ability to work under pressure
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About Company
For more than 26 years "INGO ARMENIA" ICJSC occupies a special place in the Armenian insurance market and is one of the market leaders.
The company provides high-quality insurance services to both retail and corporate clients, protecting them from various risks.
🔷“INGO ARMENIA” CJSC is not limited to only providing insurance services, but rather the Company sees its unique role in the development of the society, being its active member, and organizing various events, contributing to the educational and economic development of Armenia.
🔷 You can get acquainted with our company history here: https://ingoarmenia.am/about-company/general-information/?lang=en
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Benefits
Contact details
Website http://www.ingoarmenia.am
Phone: +37410592121
Address: 51/53 Hanrapetutyan str., Yerevan, Armenia
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+374 43 901 900 
