Deluxe Technologies LLC

Job description:

Deluxe Holiday Homes, a leading Dubai-based vacation rental and property management company, is expanding its footprint to Yerevan, Armenia. We are in search of a dedicated Customer Support Agent to join our dynamic team. This role is pivotal in fostering connections between our customers and the luxurious experience we promise across over 680+ properties we manage worldwide. By embodying our core values of professionalism, empathy, and innovation, you will be at the forefront of delivering exceptional service, ensuring our guests and landlords enjoy seamless and memorable stays. This position offers the unique opportunity to be part of a global team committed to excellence in hospitality, working within an environment that champions growth, innovation, and collaboration.


THIS POSITION IS OFFICE-BASED AT OUR BRANCH LOCATED IN YEREVAN, ARMENIA.

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Job responsibilities

• Provide exceptional customer service by addressing customer inquiries, resolving issues, and ensuring a positive customer experience during every interaction.
• Handle incoming calls from customers, as well as initiate outbound calls to follow up on inquiries, gather information, or provide updates.
• Identify and resolve customer issues promptly and effectively, escalating complex problems to higher-level support as needed.
• Develop and maintain a thorough understanding of the company's products, services, and policies to provide accurate information to customers.
• Accurately and thoroughly document customer interactions, issues, and resolutions in the company's database or CRM system.
• Collaborate with team members and other departments to share information, address customer concerns, and contribute to a positive working environment.
• Follow established procedures, guidelines, and scripts to ensure consistency in customer interactions and maintain service quality standards.
• Effectively manage and prioritize tasks to meet performance metrics and service level agreements.

Required qualifications

• Prior experience in a customer service or call center role.
• Strong verbal and written communication skills in English (Arabic and other languages would be plus).
• Genuine commitment to providing excellent customer service and the ability to empathize with customer needs.
• Strong problem-solving skills with the ability to think on your feet and find effective solutions.
• Proficiency in using computer systems.
• Ability to adapt to changing procedures, technologies, and responsibilities.
• Collaborative attitude with a willingness to work effectively within a team.

Required candidate level: Mid level

Additional information