Customer Support Specialist
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Deadline: 04 May 2024
Employment term: Permanent
Category: Other IT
Job type: Full time
Location: Yerevan
Job description:
Join our startup as a Customer Support Specialist, where you'll ensure the smooth operation of our new B2B booking management program. Your role involves mastering our software, delivering technical support to current and future clients, and facilitating successful usage of the application.
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Job responsibilities
- Provide technical support and assistance to customers, addressing any inquiries, troubleshooting issues, and ensuring smooth operation of the software.
- Conduct training sessions and workshops for clients to ensure they are proficient in using the software to its fullest potential.
- Collaborate with the development team to identify bugs, communicate customer requests, and contribute to the continuous improvement of the software.
- Understand the unique needs and requirements of potential customers, and tailor software demonstrations and presentations to showcase how our solutions can address their specific challenges.
Required qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience and proficiency in relevant software applications and tools, preferably within the tourism industry.
- Excellent communication and interpersonal skills in both written and spoken English.
- Ability to work independently as well as collaboratively in a team environment.
Required candidate level: Mid level
Additional information
If you're interested in joining our team and think you'd be a good fit for this role, please send us your resume at hr@mym.am. We look forward to hearing from you!
Professional skills
Customer Service skills
Soft skills
Customer/service oriented
Detail-oriented
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About Company
Yerani Travel LLC is a tourism organization specialized in incoming tourism in Armenia.
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+374 43 901 900 
