Customer Support Specialist
With email
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Deadline: 21 June 2024
Employment term: Permanent
Category: Other IT
Job type: Full time
Location: Yerevan (Remote)
Job description:
We are seeking a dedicated and enthusiastic Customer Support Representative who is fluent in Arabic. The ideal candidate will have experience in the gambling industry and a passion for delivering excellent customer service. This role involves assisting customers with their inquiries, resolving issues, and providing support through various channels such as email, chat, and phone.
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Job responsibilities
Provide high-quality customer support in Arabic to our clients.
Respond to customer inquiries and resolve issues in a timely and professional manner.
Assist customers with account management, game-related questions, and technical issues.
Work closely with other team members and departments to ensure a seamless customer experience.
Maintain accurate records of customer interactions and transactions.
Stay updated on industry trends, company products, and services.
Required qualifications
Fluency in Arabic (written and spoken) is mandatory.
Previous experience in customer support, preferably within the gambling industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Proficiency in using customer support software and tools.
Flexibility to work in shifts, including weekends and holidays.
Preferred Qualifications:
Experience with CRM systems and other customer support tools.
Knowledge of the gambling industry regulations and best practices.
Required candidate level: Not defined
Additional information
Qualified candidates may submit their CVs to: hr@mediacountry.io . Please kindly indicate the position title in the subject line of the email. Only short-listed candidates will be notified for interviews.
Professional skills
English
Arabic
Armenian
Soft skills
Communication Skills
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About Company
MediaCountry is an innovative and rapidly growing gaming company, dedicated to providing exceptional entertainment experiences to our valued customers. Established some years ago, we have consistently remained at the forefront of the gaming landscape, offering a wide array of thrilling games and betting options to cater to diverse preferences.
Our team of talented professionals, spanning diverse backgrounds and expertise, drives our success. We foster a dynamic and inclusive work culture, encouraging innovation and creativity to push the boundaries of the gaming industry. As a result, we have been able to constantly raise the bar, delivering cutting-edge technologies and unparalleled gaming solutions.
As we continue to grow and evolve, we are always on the lookout for passionate individuals who share our vision, want to be part of an extraordinary journey and develop and grow with us. Take the first step towards an exciting career by exploring the opportunities we have to offer. Let's shape the future of gambling together!
Benefits
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