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Front Desk Agent/Receptionist

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Deadline: 15 June 2024

Employment term: Permanent

Category: Tourism/Hospitality/HoReCa

Job type: Full time

Location: Yerevan

Job description:

Who we are

The Stellar Hotels chain is a family of quality hotels located in the centers of cities and resorts of the Krasnodar Territory and in the CIS countries.

Stellar Hotels includes the brands Stellar Collection, Sphera and Solar. In each of our hotels, guests will be able to appreciate the high level of service, flexible pricing and quality. The wide geography of hotels, convenient location and variety of hotel concepts are a guarantee that any guest can find accommodation that exceeds expectation.


The Hotel Front Desk Agent at The Stellar Hotels is the person who greets the Guests at the hotel. The key duties include but are not limited to registering guests, distributing room keys and verifying reservations. The Hotel Front Desk Agent is also tasked with helping Guests with any questions or complaints.

Job responsibilities

What we expect from you:

  • Welcome guests upon their arrival and assign rooms
  • Perform all the check-in and check-out tasks
  • Answer Telephone calls to the Guests’ satisfaction including providing information about payment methods
  • Process payments, verify Guests’ credit card data
  • Provide information about our hotel, available rooms, rates
  • Respond to Guests’ complaints in a timely and professional manner
  • Liaise with our housekeeping and Engineering staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Maintain updated records of bookings and payments

Required qualifications

Our ideal candidate would have:

  • Higher education, preferably in Linguistics, Hotel Management or related field
  • Fluency in Armenian, Russian and English Languages
  • Experience with hotel reservations software is desirable
  • Guest service attitude
  • Stress-resistant
  • Excellent communication and organizational skills
  • Attention to details

Required candidate level: Junior

Additional information

What we offer

  • The possibility of career growth within the Hotel chain in Armenia and Russia and restraint services within the chain.
  • Competitive salary above market rates
  • A probation period with a gradual increase in workload and income, depending on individual performance and abilities.
  • Training and professional development activities
  •  Friendly atmosphere.
  • Special Offer for Hotel stays within the chain.
  • Complimentary Lunch, Tea & Coffee.

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Professional skills

Incoming tourism

Soft skills

Communication skills in different languages

Special tag

Fresh graduates

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Annual salary review
Teambuilding and corporate events
Complimentary tea, coffee and refreshments
Local and online training package
Free meal(s)/Coupons
Day off
Knowledge sharing culture
Regular salary review
Community and personal development
Employee Discounts & Perks
Parental Leave
Gifts for different occasions
Time off
Paid parental leave
Wedding gift/ Marriage package

Contact details


Address: 10 Hyusisayin poghota, Yerevan, Armenia

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