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Front Office Clerk/Receptionist

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Deadline: 20 June 2024

Employment term: Permanent

Category: Tourism/Hospitality/HoReCa

Job type: Full time

Location: Yerevan

Job description:

As a Front Office Clerk at Grand Hotel Yerevan, you will play a crucial role in ensuring a seamless and positive experience for our guests during their stay. Your responsibilities will include handling check-ins and check-outs, managing reservations, and providing excellent customer service at the front desk.

Job responsibilities

  • Warmly greet arriving guests and efficiently register them.
  • Assign rooms based on guest preferences and availability.
  • Verify guests' credit information and establish payment methods for accommodations.
  • Collect payments, make change, and maintain accurate records of financial transactions.
  • Assign a bellboy (security) to accompany guests to their rooms, ensuring a safe and comfortable experience.
  • Accept and confirm reservations via telephone or email.
  • Keep records of room availability, updating manually or using computer systems.
  • Provide guests with information on available services and amenities within the hotel.
  • Perform simple bookkeeping activities, including balancing cash accounts.
  • Maintain accurate records of room availability and guests' accounts.
  • Issue room keys and provide bellhops with escort instructions.
  • Review accounts and charges with guests during the check-out process.
  • Post charges for rooms, food, beverages, and other services to ledgers manually or using computers.
  • Transmit and receive messages using telephones or telephone switchboards.
  • Contact housekeeping or maintenance staff promptly when guests report issues.
  • Provide wake-up calls for guests upon request.
  • Ensure guests' privacy is maintained at all times.
  • Report guests' complaints and other comments to management for resolution.
  • Stay informed about all property facilities to effectively respond to guest inquiries.
  • Provide airport pickup and transportation services for guests as required.
  • Fill daily reports accurately, ensuring a comprehensive record of daily activities.

Required qualifications

  • Fluent in Armenian, English and Russian languages to effectively communicate with a diverse range of guests;
  • Previous experience in a customer service or hospitality role is preferred, demonstrating a solid understanding of guest service principles;
  • Excellent verbal and written communication skills to interact professionally with guests, colleagues, and management;
  • Strong organizational skills and the ability to multitask effectively in a fast-paced environment;
  • Proficiency in using hotel management software and reservation systems to handle bookings, check-ins, and other related tasks;
  • Ability to remain calm and composed in high-pressure situations, ensuring a positive guest experience even during challenging circumstances;
  • Willingness and flexibility to work varying shifts, including evenings, weekends, and holidays, to meet the operational needs of the hotel;
  • Excellent communication and interpersonal skills;
  • Strong attention to detail and organizational skills;
  • Familiarity with the specific amenities and services offered by the hotel;
  • Knowledge of local attractions and points of interest;
  • Strong customer service orientation;
  • Ability to handle difficult situations with composure.

Required candidate level: Junior

Additional information

If you are passionate about hospitality and eager to contribute to an excellent guest experience, we invite you to apply for the Front Office Clerk position at Grand Hotel Yerevan. Please send your CV to  hr@grandhotelyerevan.com and naira.voskanyan@grandhotelyerevan.com

 

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Hospitality

OPERA operating system

Client Management

Soft skills

Ability to work independently

Personal branding

Negotiation skills

Conflict resolution skills

Document control

electronic document management

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A Museum You can live in

The Grand Hotel Yerevan is an elegant and modern hotel for business travelers, sightseers, and those who are ready for an unforgettable experience. The charm of the 1928 neoclassical building that houses the Grand Hotel Yerevan is timeless. The luxury hotel is located in the center of Yerevan. Due to its prime location, Grand Hotel Yerevan embodies modern and ancient Armenian history and culture.

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