Ameriabank CJSC

Job description:

As an Availability Manager at Ameriabank, you will play a critical role in maintaining the availability and reliability of our IT and banking services. You will collaborate with cross-functional teams to develop and implement strategies to optimize service availability, monitor performance metrics, and mitigate potential risks.

/en/it-availability-manager

Job responsibilities

• Develop and implement strategies to optimize the availability of IT and banking services.
• Develop and maintain benchmarks and SLAs to measure performance and availability of IT and banking services, ensuring alignment with business objectives.
• Analyze availability and performance trends and proactively address issues to prevent disruptions and minimize downtime.
• Monitor the health and performance of IT systems, networks, and applications, utilizing monitoring tools and performance metrics to identify areas for improvement.
• Collaborate with IT and business teams to maintain and enhance the availability and reliability of IT and banking services.
• Coordinate with IT infrastructure and operations teams to optimize system configurations, capacity planning, and resource utilization.
• Implement risk management measures to mitigate potential disruptions to banking services.
• Conduct regular audits and assessments of availability processes to identify areas for improvement and ensure compliance with regulatory requirements.
• Provide training and guidance to staff on availability management best practices and procedures.
• Provide recommendations for technology investments and upgrades to improve system performance, scalability, and reliability
• Stay informed about industry trends, emerging technologies, and regulatory changes affecting banking operations and availability management.

Required qualifications

• Bachelor's degree in computer science, information technology, or a related field. Advanced degree or relevant certifications (e.g., ITIL, PMP) preferred.
• Previous experience in IT architecture, infrastructure or performance management.
• Strong understanding of IT infrastructure components, including servers, storage, networks, and databases.
• Previous experience in performance monitoring and management tools.
• Understanding of banking products, services, and operations.
• Analytical skills with the ability to interpret data and performance metrics to drive decision-making.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment.
• Familiarity with regulatory requirements and industry standards related to banking operations and availability management.
• Leadership qualities with the ability to motivate and inspire a team to achieve availability objectives and targets.

Required candidate level: Mid level

Additional information