Product Trainer

Deadline: 10 May 2024

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Digitain is seeking a professional to take the position of Product Trainer in the Company's growing and creative team. He/she will be responsible for identifying employees’ training needs, creating instructional materials, developing annual training programs and conducting training sessions. The product trainer will offer a structured learning experience, evaluate the effectiveness of training programs, organize and handle tests for new and current employees.

Job responsibilities

Collect information about the product cooperating with the appropriate teams and specialists, and doing research in the frames of the program
Create and develop training course material according to the appropriate levels using as a source the collected and existing data about the Product
Prepare effective presentations with Canva, Microsoft PowerPoint and other Instructional programs
Prepare the speech for the onsite and online training sessions and conduct them for new and current employees
Create interactive quizzes and games for these training sessions
Track, report, and evaluate the effectiveness of training solutions and make changes to programs based on feedback, analysis and recommendations
Evaluate the knowledge of training participants to determine training needs and effectiveness
Prepare streamed video content for the online learning platform
Prepare and conduct performance tests for different department employees according to the requirements

Required qualifications

University degree.
Minimum 2-year work experience in the field of teaching/training or in customer service
Excellent interpersonal and communication skills (oral and written) and training handling skills
Competent speech, ability to motivate and persuade
Knowledge of MS office, good knowledge of PowerPoint, and Internet navigation skills. Knowledge of Canva is a plus
Proficiency in Armenian, Russian and English - both oral and written
Analytical thinking, open to changes and quick orientation skills
Responsible, hardworking, creative, initiative and flexible personality
Ability to work under pressure and deal with strict deadlines
Ability to prioritize and simultaneously perform different tasks