Reservations Coordinator
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Deadline: 22 May 2024
Employment term: Permanent
Category: Tourism/Hospitality/HoReCa
Job type: Full time
Location: Yerevan
Job description:
What will you get?
- International hotel experience
- Training and development opportunities
- Health Insurance
- Employee gym and Table tennis room
- Special rates on 6000+ IHG hotels worldwide
- 25% discount on F&B and Banqueting services at Holiday Inn Yerevan-Republic Square
- Tasty and healthy food at our Apricot canteen
- Paid Birthday-off
- Sales bonus
- Growth and career opportunities throughout the IHG chain.
Working schedule: Monday - Friday, 09:00 - 18:00
Company’s brief description
We are welcoming you to Join IHG®, one of the world’s leading hotel companies with 19 leading brands and over 6000 hotels. Holiday Inn Yerevan hotel has 191 rooms, 7 meeting spaces, fitness and spa center, restaurant and rooftop bar!
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Job responsibilities
- Process all reservation requests by mail and telephone and respond to the request on timely manner.
- Track all reservations picked up from all on-line channels like hotel website, OTA, GDS other third party etc.
- Maintain daily reports and reservation procedures.
- Develop and sustain relationships based on an understanding of customer needs and action consistent with the company's service standards.
- Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
Required qualifications
- Relevant experience in hotel reservations or front office departments
- Excellent communication and telephone etiquette skills
- Solid knowledge of Armenian, Russian and English
- Highly organized with excellent attention to detail
- Computer proficiency
- Problem handling skills
Required candidate level: Mid level
Additional information
Please send your CV to careers.holidayinnyerevan@ihg.com mentioning the position you are applying for.
Please note that only eligible candidates will be contacted for an interview.
#LetsGoFurtherTogether
Professional skills
OPERA operating system
Soft skills
Written communication skills
Customer/service oriented
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Benefits
Contact details
Website https://www.ihg.com
Phone: +37443007407
Address: 2 Amiryan str., Yerevan, Armenia
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+374 43 901 900 
