Digital Edge

Описание работы

Digital Edge is seeking a technical specialist with good English knowledge to join our technical support team.

/ru/callmonitoring-center-operator-3

Обязанности

-Monitor IT systems
-Work with monitoring/alerting systems, troubleshoot and solve arising issues with engaging other teams if needed
-Act rapidly in critical situations, handling multiple alerts simultaneously.
-Be able to ensure high availability and SLA's
-Control the accuracy of responses to all received claims and problems from clients
-Manage, track, report, and process assigned tickets daily and across shifts
-Redirect problems to the appropriate departments
-Create reports and ensure proper workflow
-Work in a 24x7 team, with day and night shifts

Требования

-Good written and verbal communication skills in English
-Troubleshooting and customer service skills
-Strong analytical and organizational skills, with passionate attention to detail
-Ability to multi-task, prioritizing multiple objectives and initiatives
-Knowledge and hands-on experience in Windows or Linux Servers and Computer networks is a plus

Требуемый уровень кандидата: Джуниор

Дополнительная информация