Customer Support Advocate

Крайний срок: 22 Июнь 2024

Условия контракта: Постоянный

Категория: Программирование

Тип вакансии: Полная ставка

Местонахождение: Ереван

Описание работы

Ready to be a Titan?

We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We work in a collaborative environment to ensure we deliver an exceptional customer experience. We provide solutions that build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.

As a Customer Support Advocate you will become an important member of the Customer Support team, influence the company's continued success, and represent ServiceTitan to its customers.


  • Assist customers with all aspects of our software via phone, chat, email and screen-sharing sessions, with a primary focus on customer satisfaction

  • Become a ServiceTitan product expert and help both customers and coworkers succeed via knowledge sharing and identifying creative solutions to unique workflow needs

  • Utilize Support tools such as the Salesforce Support Console to efficiently deliver a world class customer experience

  • Work closely with a diverse team to provide superior quality technical and maintain a positive environment

  • Troubleshoot and submit bugs to our developers and act as the primary driver from bug ticket creation through resolution

  • Champion customer needs internally by providing feedback and communicating customer needs to internal stakeholders

  • The earliest start of the shift is 3pm, and the latest shift finishes at 2am


  • Bachelor's degree or 2+ years of relevant experience

  • Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types

  • Ability to understand and express complex ideas, abstract topics, including some technical discussions in English (Strong B2 level)

  • Strong communicator in both written and verbal form

  • A clear view on what constitutes top tier customer support and capable of executing on that view

  • Ability to work smoothly within a team and understands that we succeed or fail together

  • Ability to thrive in a culture of feedback

  • Self-motivated to master a complex software and learn new technologies on the fly

  • Capable of efficiently learning and using complex software as well as teaching aspects of that software to others

  • An efficient and effective problem-solver with strong critical thinking skills and troubleshooting abilities

  • Intelligent, self-motivated, quick thinking, and fast learning

  • Keeps a cool head and maintains organization and attention to detail while multitasking in a challenging, fast-paced environment

  • Quickbooks/accounting knowledge a plus.

Требуемый уровень кандидата: Джуниор

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$165M For ServiceTitan and the Future of Home Services

The founding of ServiceTitan is very much the story of the American dream.

When Vahe and I tell it, we often say that it started in college, where we first met. But the truth is that the story started long before that, when both of our families first immigrated to this country. When they did, they did so with no money. No jobs. No language skills. But they worked extremely hard to build a life for us, to put food on the table, and to put us through school.

So when we graduated from Stanford and USC, we both decided not to take high profile tech jobs in the Bay Area. Instead, we went back home and used our skills to help the family plumbing and air conditioning businesses. We owed it to them, after the years of dedication and hard work they put in to make sure we had an even better life than they had.

Six years later, the software platform we built for them has grown to become a critical tool for companies across the US and Canada. And today, we’re proud to announce another milestone for ServiceTitan, as well as a milestone for vertical software and SoCal: a $165 million Series D at a $1.65 billion post-money valuation led by Nina Achadjian at Index Ventures, who joins our board, along with new investors Dragoneer and T Rowe Price, and existing investors Iconiq, Battery and Bessemer. This is the largest raise ever for a vertical SaaS company and the largest SaaS round in Southern California history.

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Why ServiceTitan?

Why do you work at ServiceTitan? asked some of our employees and here's what they had to say.

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#WorkFromHome. Успешный опыт от ServiceTitan

Реакция ServiceTitan на COVID19

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Телефон: +37499094095

Адрес: 2 Melik Adamyan Street, Ереван, Армения

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