Dial Telecommunications

Индустрия: Телекоммуникация

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11 Подписчики

2 Активные вакансии

25 История вакансий

SMS NOC Engineer

По эл. почте

Крайний срок: 01 Май 2024

Условия контракта: Постоянный

Категория: ИТ Поддержка/Техник

Тип вакансии: Полная ставка

Местонахождение: Ереван

Описание работы

Who we are

DialTel is an international Steady-growing telecommunications company, established in 2013, that provides various Voice and Messaging Telecommunications services and solutions.

About the role

Being under supervision of Head of Messaging, NOC Engineer is responsible to ensure maximum possible service availability and performance.

In this role, you will contribute to the growth of our Messaging platforms, offering SMS Messaging, and powerful APIs to businesses of different sizes.

Обязанности

- Provide Tech Support within the frameworks of the department requirements

- Help customers with API integrations, A2P Connectivity

- Manage connection troubleshooting settings and API integrations, A2P Connectivity

- Work closely with the Email Design on assigned Projects and Tasks

- Support and maintain the Global Messaging infrastructure, including security, standards, and policy enforcement

- Investigate all the cases reported by the client on the traffic quality, new feature requests, disputes, and others

- Monitor and apply necessary routing configurations to ensure highest message delivery

-Fulfil other tasks as required.

Требования

At least 2 years’ experience as a Technical Support Specialist, NOC Engineer (in SMS)
Solid understanding of ALARIS system
Outstanding knowledge of API integrations, A2P Connectivity
Detail oriented and good problem-solving skills
Proven written communication skills in English
Strong time management and planning skills
Proficiency in Windows/Linux/Mac OS
Knowledge of MS Office (Excel and Outlook)
Work experience in Telecommunications area.

Abilities our ideal candidate should have for this role:
Ability to diagnose and monitor Customer Issues.
Ability to work on own initiative and ‘Can do’ attitude.
Ability to Co-operate with the Team member’s and other Teams.
Being able to balance and prioritize tasks effectively.
Grow professionally.
To focus on execution of a technical plan/project.

Требуемый уровень кандидата: Средний уровень

Дополнительная информация

Local and online trainings
Additional Day offs
Complimentary tea, coffee and refreshments
Sick leave full compensation

Team buildings & corporate events
Gifts for different occasions
Happy hours
Emotional & Mental Wellbeing Programs
Health Insurance

Application Procedures

All interested and qualified candidates are welcome to submit their CV to hr@dialtel.net indicating the position title " SMS NOC Engineer" in the subject line of the email or just push "Apply" button.
Only shortlisted cndidates will be contacted for an interview!

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