Turkish-Speaking Customer support specialist
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Крайний срок: 04 Май 2024
Условия контракта: Постоянный
Категория: Организация продаж/обслуживания
Тип вакансии: Полная ставка
Местонахождение: Ереван
Описание работы
Ibooben Development is currently seeking a skilled Customer Support Specialist to deliver personalized assistance through online chat, phone calls, and email.
/ru/turkish-speaking-customer-support-specialist-38
Обязанности
- Provide support through online chat, phone calls and email;
- Handle incoming requests from customers and deal with problems;
- Follow up with customers to make sure that they are satisfied with a particular service;
- Build sustainable relationship of trust through open and interactive communication;
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;
- Follow communication procedures, guidelines and policies;
- Advice on company information;
- Inform customers of deals and promotions;
- Communicate and coordinate with internal departments;
- Identify and escalate issues to management;
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;
- Conduct an ongoing registration of customer requests and accomplishments or any other outcomes.
Требования
- Excellent knowledge of Turkish
- knowledge of English is an advantage
- University degree
- in the progress of study is acceptable
- Excellent listening, interpersonal and communication skills, both written and verbal, and the ability to communicate and work effectively within a diverse community
- Detail-oriented
- Ability to stay positive in stressful situations
- Strong troubleshooting skills
Требуемый уровень кандидата: Не определено
Дополнительная информация
Please note: The job requires flexibility in working hours, including DAY, EVENING, and NIGHT shifts. Availability for 5 SHIFTS per week, 8 hours per day, with 2 offs per week on random days.
Личные навыки
Письменные навыки общения
Решение проблем
Ориентация на клиента/услуг
Гибкость
Способность работать в команде
Поделитесь этой вакансией в соцсетях.
Привилегии для сотрудников
Контакты
Адрес: 53 Nar-Dos Street, Ереван, Армения
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