Senior Customer Success Specialist (Night Shift)
Крайний срок: 02 Июнь 2024
Условия контракта: Постоянный
Категория: Организация продаж/обслуживания
Тип вакансии: Полная ставка
Местонахождение: Ереван
Описание работы
Square Signs Armenia is the Armenian branch of Square Signs LLC, USA.
We offer top-notch services in the industry - from web design to software and content development, SEO and marketing services to boost our projects to a whole new level.
We are looking for an experienced Senior Customer Success Specialist (Night Shift) to work with our corporate clients and boost our customer experience to a high level, specifically for the B2B clients of the Squaresigns.com project.
Work hours : Mon-Fri , 18:30 - 03:00 (day shift, evening shift, and night shift opportunities are also available).
/ru/senior-customer-success-specialist-night-shift-5
Обязанности
- Take end-to-end responsibility of reforlving customer issues in a professional and timely manner by phone, email and chat;
- Manage a large volume of incoming calls and messages;
- Respond to customer queries promptly, ensuring customers receive high-quality customer support;
- Handle and resolve a variety of inquiries, such as sending extra information about the product, handling returns and refunds, warranty exchange queries, order tracking, delivery issues, etc;
- Effectively communicate information with customers and operational team members;
- Provide after-sales support by assisting with extra information provided on product use, installation and maintenance;
- Keep records of customer interactions, process customer accounts and file documents;
- Build sustainable relationships and trust with customer accounts through open and interactive communication;
- Guide and support new colleagues in their adaptation process.
- Participate in the creation or revision of customer service procedures, guidelines, policies and metrics in order to continuously improve customer experience; make improvement suggestions based on findings from customer interactions, if any.
Требования
- Manage a large volume of incoming calls and messages;
- Take end-to-end responsibility of resolving customer issues in a professional and timely manner by phone, email and chat;
- Respond to customer queries promptly, ensuring customers receive high-quality customer support;
- Handle and resolve a variety of inquiries, such as sending extra information about the product, handling returns and refunds, warranty exchange queries, order tracking, delivery issues, etc;
- Effectively communicate information with customers and operational team members;
- Provide after-sales support by assisting with extra information provided on product use, installation and maintenance;
- Keep records of customer interactions, process customer accounts and file documents;
- Build sustainable relationships and trust with customer accounts through open and interactive communication;
- Guide and mentor new employees in their adaptation process, oversee their work and progress;
- Participate in the creation or revision of customer service procedures, guidelines, policies and metrics in order to continuously improve customer experience; make improvement suggestions based on findings from customer interactions, if any.
Требуемый уровень кандидата: Старший
Дополнительная информация
If you are interested in joining our growing team, please send your CV to hr@squaresigns.com. Please indicate “Senior Customer Success Specialist (Night Shift)” in the subject line of the email.
Профессиональные навыки
Модели использования телефона
Обслуживание клиентов
английский
Умение общаться по телефону
Личные навыки
Переговорные навыки
Письменные навыки общения
Менторство
Multitasking
Чувство ответственности
Поделитесь этой вакансией в соцсетях.
Our Partners
Over the past few years, we’ve worked with such corporate giants as:
- Coca-Cola
- Adidas
- Wella Professionals
- FedEx
- Twitch
- Disney
- Lamborghini
- Netflix and many other Fortune 500 powerhouses!
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Our Products
Front Signs
Front Signs is a B2B sign manufacturing company that’s currently the biggest in Burbank, California.
Since its establishment, the company has worked with renowned names such as Coca-Cola, Walt Disney, Netflix, Twitch and beyond.
For more information, visit: www.frontsigns.com
Square Signs
Square Signs is an online sign printing platform with an intuitive design tool. It offers a wide range of signage products with shipping across the USA and Canada.
The website enables users to design and create custom signs made of various materials using modifiable templates.
For more information, visit: www.squaresigns.com
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OUR TEAM
Strong individuals make a strong team. We know this in our own experience. Gathered towards a common goal, each member of the team is a dedicated professional. We meet all challenges with a big smile that contributes to the overall success of our parent company, Square Signs, LLC.
Our creative and fun team keeps expanding. Make sure to check out the new job vacancies we announce on a regular basis. We’d love for you to be the next member of our growing family!
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Фотогалерея
Привилегии для сотрудников
Контакты
Веб-сайт https://www.squaresigns.com/
Телефон: +37496664496
Адрес: 38 Azatutyan Avenue, Ереван, Армения