Customer support specialist | French/English
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Deadline: 04 May 2024
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Location: Yerevan
Job description:
Ibooben Development is currently seeking a skilled French and English-speaking Customer Support Specialist to deliver personalized assistance through online chat, phone calls, and email.
/en/customer-support-specialist-frenchenglish
Job responsibilities
- Provide support through online chat, phone calls and email;
- Handle incoming requests from customers and deal with problems;
- Follow up with customers to make sure that they are satisfied with a particular service;
- Build sustainable relationship of trust through open and interactive communication;
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;
- Follow communication procedures, guidelines and policies;
- Advice on company information;
- Inform customers of deals and promotions;
- Communicate and coordinate with internal departments;
- Identify and escalate issues to management;
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;
- Conduct an ongoing registration of customer requests and accomplishments or any other outcomes.
Required qualifications
- Excellent knowledge of English and French languages
- University degree
- in the progress of study is acceptable
- Excellent listening, interpersonal and communication skills, both written and verbal, and the ability to communicate and work effectively within a diverse community
- Detail-oriented
- Ability to stay positive in stressful situations
- Strong troubleshooting skills
Required candidate level: Not defined
Additional information
Please note: The job requires flexibility in working hours, including DAY, EVENING, and NIGHT shifts. Availability for 5 SHIFTS per week, 8 hours per day, with 2 offs per week on random days.
Soft skills
Written communication skills
Problem solving
Customer/service oriented
Flexible
Teamwork
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Benefits
Contact details
Address: Charents Street, Yerevan, Armenia
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+374 43 901 900 
