Client Service Officer
Крайний срок: 04 Май 2024
Условия контракта: Постоянный
Категория: Маркетинг/Реклама
Тип вакансии: Полная ставка
Местонахождение: Ереван
Описание работы
Merit Media consists of a highly skilled team of adept content creators, SEO specialists, and online marketers who are driven by the same passion – to work closely with clients, generating long-term positive results.
We carry out a vast range of operations for our clients, anything from filling it with content to performing SEO audits, and long-term SEO campaigns.
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Обязанности
• Provide clerical support and assist the Client Service Team/Operations.
• Offer customer care/support with technical troubleshooting.
• Demonstrate impeccable telephone etiquette and effective client management skills.
• Organize and manage client records with accuracy.
• Update and maintain various reports, client databases, and platforms.
• Support ad hoc projects assigned by the Department Head.
Требования
• Post-secondary education, preferably with 1-2 years of experience in the service field (an advantage).
• Fluent in spoken and written English and Mandarin is mandatory
• Proficient Chinese typing skills (40wpm); English typing skills (60wpm).
• Must be responsible, mature, and detail-oriented.
• Strong team player with self-initiative and a good numerical sense.
• Available for 13:00-21:00 shift work.
Требуемый уровень кандидата: Средний уровень
Дополнительная информация
Benefits
Flexible working hours
Health insurance
Snacks and munchies in the kitchen
Comfortable office location
Additional Bonuses
We are interested in hiring candidates who know both Chinese and English fluently
Профессиональные навыки
Обслуживание клиентов
Умение общаться по телефону
Навыки расширения и поддержания клиентской базы;
Личные навыки
Возможности работать независимо
Переговорные навыки
Управление временем
Разрешение конфликтов
Ориентация на клиента/услуг
Внимательный
Специальные теги
Предоставляется обучение
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