ONEX LLC

Индустрия: Логистика/Курьер

303811 Все просмотры

103 Подписчики

79 История вакансий

Customer Service Data Analyst

Крайний срок: 11 Май 2024

Условия контракта: Постоянный

Категория: Исследование/Анализ данных

Тип вакансии: Полная ставка

Местонахождение: Ереван

We are looking for a highly motivated and detail-oriented Customer Service Data Analyst to join our innovative team!

KPI Monitoring: Maintain key performance indicators (KPIs) to track and measure customer success and satisfaction. Generate regular reports to share insights with stakeholders.
Data Collection and Analysis: Collect and analyse customer data, including usage patterns and feedback to identify trends and insights that inform decision-making.
Customer Segmentation: Segment customers based on various criteria such as product usage, behaviour, and feedback to tailor engagement strategies and support initiatives.
Customer Feedback Analysis: Analyse customer feedback and survey responses to gain insights into satisfaction levels and areas for improvement. Translate feedback into actionable strategies.
Cross-functional Collaboration: Collaborate closely with Customer Success, Sales, Marketing, and Product Development teams to share insights and influence strategies for enhancing customer success.
Automation and Tools: Implement and maintain data automation processes and tools to streamline data collection and reporting.
Continuous Improvement: Stay updated on industry trends and best practices in customer success analytics to continuously improve our approach.

Bachelor's degree in Data Science, Math, Statistics, Business Analytics, or a related field.
Proficiency in data analysis tools and languages (e.g., Excel, SQL, Python, R or SAS).
Experience with data visualization tools.
Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
Knowledge of English and ability to communicate in it.
Detail-oriented and able to manage multiple data sources efficiently.