SoftConstruct

Индустрия: Информационные технологии

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Technical Support Specialist

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Крайний срок: 23 Июнь 2024

Условия контракта: Постоянный

Категория: ИТ Поддержка/Техник

Тип вакансии: Полная ставка

Местонахождение: Ереван

Описание работы

CreedRoomz is looking for an experienced Techical Support Specialist to join our team.

Обязанности

Identify hardware and software solutions
Troubleshoot technical issues
Diagnose and repaire faults
Resolve network issues
Install and configure hardware and software
Provide timely and accurate customer feedback
Follow-up with clients to ensure the problem is resolved
Replace or repaire the necessary parts
Support the roll-out of new applications
Provide support in the form of procedural documentation
Manage multiple cases at one time
Test and evaluate new technologies
Conduct electrical safety checks on equipment
Provide technical support for internal end users on routine hardware and software problems including operating system support, application support, system access problems and database support
Input data in Help Desk tracking system and assists with maintenance
Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
Create and implement new processes to improve efficiency and customer satisfaction while reducing costs

Требования

Bachelor's degree (basic technical skills are preferable)
Strong communication skills and ability to remain calm and professional in all circumstances
Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
Working knowledge of PC operating systems and Microsoft Office Applications
Good communication skills is a must, good team member
Proficiency in Windows OS
Experience with remote desktop applications and help desk software
Attention to detail and good problem-solving skills
Excellent interpersonal skills
Good written and verbal communication

Требуемый уровень кандидата: Средний уровень

Дополнительная информация

Interested candidates are encouraged to submit via our Career site.

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Профессиональные навыки

MS Windows, Internet

Сетевой администратор

Личные навыки

Возможности работать независимо

Переговорные навыки

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Поделитесь этой вакансией в соцсетях.

Margarita Margaryan, Chief HR Officer

Softconstruct is a company with a strong passion for discovering groundbreaking solutions in the field of innovative technologies. The key to our success, as we see it, lies in the dedication, endeavour and curiosity of our tribal community and the fearless drive for exploring new horizons.

We have built an environment that brings together 4000+1 creative professionals united for the love of the game. We provide a healthy working ecosystem and a vast amount of opportunities for personal and professional development. We support our teams in their pursuit to keep the balance between work and fun.

We dare to take the risk of exploring new ideas and doing things that we haven’t done before. We are bold enough to go beyond our own limits, to improvise and learn along the way.
Our vision is about being fearless and transforming ideas into business stories.

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SOFTCONSTRUCT

SoftConstruct is an imagination-driven tech company with a passion for transforming ideas into business stories and developing innovative technology solutions for various industries.Our ecosystem has given birth to market-leading independent labels, such as BetConstruct, FeedConstruct, SpringBME, Ucraft, FasTToken, FastShift, and many more, all united under the tagline "Imagined by SoftConstruct". This unique blend of creativity, fearless approach and inventiveness drives us to create brands from an iGaming tech solutions provider to a Digital event hosting platform and everything in between.
From the very first day, Soft’s approach to business has always been atypical - daring, non-stop, creative and bold. And this journey of bold innovation and creativity has helped the business evolve into a visionary brand that brings together over 5,000 people around the world, spans 10+ trademarks with a number of branch offices operating worldwide. Reframing the limits and questioning existing patterns has been and remains the key to scaling our business story, bringing profound results and solutions to the people we work with and work for.
SoftConstruct was founded by the Badalyan Brothers in 2010.

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Welcome to Softonstruct