Technical support specialist with knowledge of Arabic
По эл. почте
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Крайний срок: 23 Июнь 2024
Условия контракта: Постоянный
Категория: ИТ Поддержка/Техник
Тип вакансии: Полная ставка
Местонахождение: Ереван
Описание работы
The employer has probably already found the right candidate and is no longer accepting applications for this vacancy.
/ru/technical-support-specialist-with-knowledge-of-arabic-3
Обязанности
- Provide technical support to customers in Arabic via various channels (email, chat).
- Diagnose and resolve technical issues related to company products and services.
- Advise users on the setup and operation of software and hardware.
- Collect and analyze information about issues, escalating complex cases to the next level of support.
- Create and update documentation and knowledge base for customers and internal staff.
- Participate in training and development of new support staff.
Требования
- Knowledge of Arabic at or near native level
- Knowledge of business correspondence ethics.
- Confident PC user (MS Office)
- Experience in tracker programs for project management such as Youtrack, Trello, etc. is preferred.
- Attentiveness, stress resistance, diligence.
- Ability to multitask
Требуемый уровень кандидата: Не определено
Зарплата: От 250000 AMD На руки в месяц
Дополнительная информация
- Experience working in international companies is an advantage.
- Knowledge of additional languages is welcomed.
- Possibility of business trips and participation in international projects.
Профессиональные навыки
Технические знания / компетенции
Личные навыки
Multitasking
Поделитесь этой вакансией в соцсетях.
About us
We are a rapidly growing company with an extensive professional background in Russia. We're working with a team of ambitious people who put professionalism and achievement of results at the forefront. We represents the team of open-minded people, who is ready to share their experience and knowledge, and always open to new ideas and suggestions. Getting better every day is our main goal.
SMARTSOLUTION is an IT company that mainly provides b2b services in the following areas:
- Corporate consulting and formation of business models for the development of Internet platforms
- Maintenance and development of previously developed information systems and components of Internet resources
- Analysis of the performance of web resources and round-the-clock monitoring of information systems and their components
- Search and attraction of partners, assistance in concluding partnership agreements Provision of a personal account manager for the developed project Promotion of web resources and mobile applications in the direction of E-Commerce Round-the-clock technical support on all issues for the customer
- Organization of call-centers for the customer's project
Why it is worth working with us:
- Opportunity for professional growth in a circle of highly qualified specialists
- Active career growth in any position
- Opportunity for internships abroad
- Official employment in the Republic of Armenia
- Relaxed and friendly work environment
- Comfortable and cozy open space with designer renovation.
- Nice bonus: free corporate meals
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Привилегии для сотрудников
Контакты
Адрес: Amiryan 4/6, Ереван, Армения
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+374 43 901 900 
