Retail Products Officer
Deadline: 18 May 2024
Employment term: Permanent
Category: Banking/credit
Job type: Full time
Location: Yerevan
Job description:
• Assist in identifying retail opportunities in the Armenian market and communicate findings to the Head of Retail;
• Submit to direct manager, on a timely basis, an update report on the related branches performance covering a progress report on budget and retail objectives achievements;
• Conduct continuous market surveys, SWOT analyses, studies of competitors’ activities; be involved in R&D of retail products including small business loans and prepare special offers accordingly;
• Assist in the preparation of Byblos Bank Armenia CJSC e-channels’ retail business and functional development;
• Assist in all e-channels project phases, follow-up all change requests with all stakeholders and maintain the process;
• Prepare training materials to increase awareness on products and e-channels usage and improve the service;
• Follow up closely on day to day operations of e-channels, also handle and escalate any issue that might arise from the different channels;
• Maintain an issue log for daily problems encountered on e-channels, and follow up on complaints received;
• Prepare various reports to internal and external stockholders as required;
• Follow up with branches and assist with any inquiry related to e-channels and retail products;
• Other duties and responsibilities as assigned.
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Required qualifications
• Research and data analytic skills;
• Communication skills and problem solving;
• Being initiative and ready to meet challenging objectives;
• Communication language is English, so minimum B2 level is applicable;
• Knowledge of Project management is highly desired;
• Knowledge of Banking products is highly appreciated;
• Deep knowledge in Microsoft Excel;
• Bachelor’s degree in Business administration, Economics or Mathematics;
• Minimum 1 year of banking experience.
Required candidate level: Mid level
Additional information
Аpply online via staff.am and follow entire application process.
Professional skills
Banking
ArmSoft Bank
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About Company
Byblos Bank Armenia offers its customers world-class banking services. The core of our activity is to meet the needs of our customers, shareholders and staff. YOUR BANK FOR LIFE isn’t simply a slogan for us, it reflects what we do for you.
We are constantly improving the quality of our banking services by offering products and services that meet the changing and diverse needs of our customers. Byblos Bank Armenia offers its employees a wide range of career growth opportunities, emphasizing the importance of enhancing their professional skills and competencies.
Once we step on the path of cooperation, we intend to establish with you a long-lasting relationship built on trust, transparency, and communication․
Byblos Bank Armenia CJSC was established in December 2007. Today, the Bank has four branches in Yerevan where customers access various banking services and receive financial advice.
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Benefits
Contact details
Website https://www.byblosbankarmenia.am/en
Phone: +37460616100
Address: 18/3 Amiryan St, Yerevan, Armenia