Change and Release Management Unit Manager
Վերջնաժամկետ՝ 10 Մայիս 2024
Աշխատանքի պայմաններ՝ Մշտական
Կատեգորիա՝ Պրոդուկտի/Նախագծերի կառավարում
Աշխատանքի տեսակը՝ Ամբողջ դրույք
Գտնվելու վայրը՝ Երևան
Աշխատանքի նկարագրություն՝
Digitain is seeking a self-motivated, passionate and self-driven professional to fill the vacancy of the Change and Release Unit Manager.
/am/change-and-release-management-unit-manager-26
Աշխատանքային պարտականություններ
Management of Change and Release unit’s employees, including:
- Providing leadership and direction in the execution of their duties, motivating their performance, managing their interests and concerns, and instilling loyalty, engagement and retention
- Developing talent, fostering learning and growing through with mentoring and on the job training
- Set goals for performance, support, and development of staff through regular coaching meetings, training needs analysis, development plans
- Access, Software and hardware asset management and control
- Promote teamwork, company management messages and knowledge sharing as a first level manager
- Responsible for Quality Check of Tickets processing and proposing constant measures for service quality improvements
- Responsible for organizing, coordinating and frequently updating knowledge base both for internal and external customers
- Providing an escalation point for all urgent and complicated issues
- Ensure Change and Release management unit systems and processes meet industry and security best practice
- Develop an effective and workable ITIL framework for managing and improving customer service
- Monitor, analyze and report Release management processes
- Prepare daily/monthly Change management, post-release reports as requested, analyze and organize presentations for separate departments, management based on specific requirements
- Change and Release management unit reports analysis and proposals development to move Reporting to the next quality level
- Keep up to date with all company products and maintain high level knowledge about our in-house software, learn and train other staff members on new products and service technologies
- Manage, maintain and deliver documentation relevant to the Change and Release management unit processes and operations, including work instructions, policies and procedures
- Maintain and nurture business relationships through effective communication with internal stakeholders and company partners, act as the communications lead and become a reliable point of contact for the Company Staff
- Monitor, audit, report, and analyze the health of the Change and Release management unit’s function using ticket-related performance KPIs
- Continuously increase professional skills
- Be ready and willing to take on additional responsibilities
- Participate in Employee hiring process
- Other duties as assigned by the immediate the Head of Service Management Department
Անհրաժեշտ հմտություններ
- Graduate degree, preferably in Business
- Experience/understanding of ITIL methodology
- Proven work experience as a team leader or supervisor
- Strong organizational skills to give the team direction
- At least 2 years of work experience out of which 1 year should be in the field of IT, Project Management or Consulting
- Fluency in Armenian, Russian and English languages
- Advanced computer user
- Fluency in MS Office
- Knowledge of JIRA Software and JIRA Service Desk is a plus
- Knowledge of ITIL Standards is a plus
- Knowledge of Project Management principles
- Skills and experience of process implementation is desirable
- Reporting and analytical skills, knowledge of reporting software is a plus
- High sense of responsibility
- Hardworking, initiative and flexible personality
- Excellent interpersonal and communication skills
- Ability to work under high pressure
- Ability to prioritize and simultaneously perform different tasks
- Passion, drive and motivation to learn new skills and knowledge
- Experience in managing multiple projects simultaneously
Պահանջվող թեկնածուի մակարդակը: Ավագ
Լրացուցիչ տեղեկություն
Դիմեք օնլայն staff.am-ի միջոցով և հետևեք ձեր դիմումի ողջ ընթացքին։
Մասնագիտական հմտություններ
JIRA
Անձնական հմտություններ
Առաջնորդության հմտություններ
Այս աշխատանքին հնարավոր է դիմել միայն ստորև Դիմումի ընթացակարգին հետևելով։
Դիմումի ընթացակարգ
Qualified candidates are welcome to apply for the job by following this link.
Տարածեք այս հայտարարությունը սոց․ մեդիայի միջոցով։
Ընկերության մասին
Who We Are
We are Digitain and we call ourselves Digitainers. Our company provides software solutions to the online, mobile and web-based verticals.
We are part of a creative environment, where the brightest minds flourish together and create solutions that are optimal for businesses and friendly for users.
How We Got Here
Starting as a B2C business many years ago, our company re-established in 2015. Since then we have built ourselves to be one of the industry’s favorite software providers. Today we have more than 2500 employees and over 200 partners across the globe.
Happy Employees, Happy Customers
Our success lies upon our talents who create an incredible team spirit day after day. We are committed to chasing innovation with passion to provide extremely easy and satisfying software solutions for our customers. We put a lot of emphasis on teamwork, technological flexibility, and dedication to our customers.
Working in a professional but at the same time enjoyable and cozy atmosphere every day, we are determined to push our employees to grow personally and professionally by providing various professional training, some occurring abroad, and organizational development activities.
Ընկերության լուսանկարները
Արտոնությունների փաթեթ
Կոնտակտներ
Վեբ կայք http://www.digitain.com