International Customer Support Specialist (Spanish)
Deadline: 10 May 2024
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Location: Yerevan
Job description:
Digitain is seeking for energetic and highly motivated Spanish Speaking Partner Support Specialist to join its Partner Support Team.
Do you love online games, or are you interested in sports events? Don't you mind finding ways to manage complicated conversations effectively? Then join our team! Become a master of partner service, gain knowledge, share your skills with the team members, discover new possibilities with us!
The job is shift based and includes morning, afternoon, evening and night shifts.
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Job responsibilities
- Work closely with Digitain partners’ support representatives through online chat or other messengers
- Provide timely, accurate and complete information using the right methods/tools
- Answer partners’ inquiries related to services, games, bets and other products provided by the company
- Identify and assess partners’ needs to achieve satisfaction
- Interact with Partners to provide and process information in response to inquiries, concerns, and requests
- Handle partners’ complaints providing appropriate solution or to find alternative options to solve the issues if any
- Register all type of issues in the ticketing system for the review of corresponding departments
- Build sustainable, long relationship
Required qualifications
- Genuine curiosity about gaming and good understanding of online gaming industry
- Proficient in English or Russian and Spanish languages(written and verbal)
- Result-oriented
- Multitasking skills
- Creative thinking
- Attention to details
- Ability to work in high pressure and in stressful situations
- Excellent communication and writing skills
- Prior experience as a front line employee would be a plus
- Willingness to work on 24/7 shifts (is a must)
Required candidate level: Not defined
Additional information
Аpply online via staff.am and follow entire application process.
Professional skills
MS Office
Soft skills
Written communication skills
Positive attitude
Customer/service oriented
Teamwork
You can apply for this job just by following Application procedure.
Application procedures
Qualified candidates are welcomed to apply for the job by following this link
Only shortlisted candidates will be contacted for an interview.
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About Company
Who We Are
We are Digitain and we call ourselves Digitainers. Our company provides software solutions to the online, mobile and web-based verticals.
We are part of a creative environment, where the brightest minds flourish together and create solutions that are optimal for businesses and friendly for users.
How We Got Here
Starting as a B2C business many years ago, our company re-established in 2015. Since then we have built ourselves to be one of the industry’s favorite software providers. Today we have more than 2500 employees and over 200 partners across the globe.
Happy Employees, Happy Customers
Our success lies upon our talents who create an incredible team spirit day after day. We are committed to chasing innovation with passion to provide extremely easy and satisfying software solutions for our customers. We put a lot of emphasis on teamwork, technological flexibility, and dedication to our customers.
Working in a professional but at the same time enjoyable and cozy atmosphere every day, we are determined to push our employees to grow personally and professionally by providing various professional training, some occurring abroad, and organizational development activities.
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Benefits
Contact details
Website http://www.digitain.com
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+374 43 901 900 
