International Customer Support Specialist (Turkish)
Deadline: 10 May 2024
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Location: Yerevan
Job description:
Digitain is seeking for energetic and highly motivated Turkish Speaking Partner Support Specialist to join its Partner Support team.
Do you love online games, or are you interested in sports events? Don't you mind finding ways to manage complicated conversations effectively? Then join our team! Become a master of partner service, gain knowledge, share your skills with the team members, discover new possibilities with us!
The job is shift based and includes morning, afternoon, evening and night shifts.
/en/international-customer-support-specialist-turkish-21
Job responsibilities
- Identify and assess Partners’ needs to achieve satisfaction
- Provide timely, accurate and complete information by using the right methods/tools
- Interact with Partners to provide and process information in response to inquiries, concerns, and requests about products and services
- Handle Partners’ complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution
- Build sustainable relationships and trust with Partners through open and interactive communication
- Co-operate with company employees to perform high quality service for Partners
- Maintain strong, long-term partner’s relationships
- Act as an internal advocate for the Partners
- Collect, verify and rank partners’ non-technical and technical requests for new product features and functions
- Present new product upgrades and functionality and ensure Partners have an understanding of the product development and features
- Other tasks assigned by supervisor
Required qualifications
- Genuine curiosity about gaming and a good understanding of the online industry
- Experience with management of partner relationships
- Experience working with key functions in an online business such as service, payments, content, and development
- Excellent English and Turkish written and oral communication skills
- Open to take new responsibilities
- Initiative
- Result-oriented
- Ability to multitask
- Creative thinking
- Attention to details
- Willingness to work on 24/7 shifts
Required candidate level: Not defined
Additional information
Аpply online via staff.am and follow entire application process.
Professional skills
MS Office
Soft skills
Written communication skills
Positive attitude
Customer/service oriented
Teamwork
You can apply for this job just by following Application procedure.
Application procedures
Qualified candidates are welcomed to apply for the job by following this link
Only shortlisted candidates will be contacted for an interview.
Share this job via your favorite social media channel.
About Company
Who We Are
We are Digitain and we call ourselves Digitainers. Our company provides software solutions to the online, mobile and web-based verticals.
We are part of a creative environment, where the brightest minds flourish together and create solutions that are optimal for businesses and friendly for users.
How We Got Here
Starting as a B2C business many years ago, our company re-established in 2015. Since then we have built ourselves to be one of the industry’s favorite software providers. Today we have more than 2500 employees and over 200 partners across the globe.
Happy Employees, Happy Customers
Our success lies upon our talents who create an incredible team spirit day after day. We are committed to chasing innovation with passion to provide extremely easy and satisfying software solutions for our customers. We put a lot of emphasis on teamwork, technological flexibility, and dedication to our customers.
Working in a professional but at the same time enjoyable and cozy atmosphere every day, we are determined to push our employees to grow personally and professionally by providing various professional training, some occurring abroad, and organizational development activities.
Photo Gallery
Benefits
Contact details
Website http://www.digitain.com
We use cookies. 
+374 43 901 900 
