Operations Representative (Customer Support, Logistics Specialist)
Deadline: 01 May 2024
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Location: Yerevan
Job description:
Buymie LTD is an Armenian/Irish co-founded tech company that provides grocery delivery services across Ireland and parts of Britain. Buymie is currently growing and looking to extend its team in Armenia.
We are searching for an Operations Representative (Customer Support and Logistics) to join our team. As an Operations Representative, you will work within our team to ensure the smooth running of day-to-day operations.
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Job responsibilities
- Answer inbound queries from customers and shoppers/contractors (via email, Chat, Phone)
- Follow up on the company’s set procedures and policies
- Communicate with customers and contractors to resolve problems
- Provide feedback to relevant departments to help improve the customer and shopper experience
- Assist the Shopper/Customer Support team in daily work, if needed
- Actively monitor the assigned channels in Slack and take action
- Participate in the weekly Operations team meetings
- Detect and report the tech issues/bugs and suggest ideas via the set procedure
- Perform other duties as assigned
Required qualifications
- Up to 2 years of experience in a relevant position
- Excellent written and spoken English
- A desire to learn and prove yourself in a fast-moving environment
- Able to effectively communicate with a wide range of people via telephone or email
- Ability to quickly assess a situation and problem-solve to the point of resolution
- Previous experience in a customer-facing role is a plus
- Previous experience in a tech startup is a plus
- Able to learn and adapt quickly to a multinational working environment
- Availability to work night shifts (not overnight) and weekends
Required candidate level: Mid level
Additional information
To apply for this position please follow the link. Only shortlisted candidates will be invited for an interview.
Professional skills
Customer Service skills
Logistics Management
Soft skills
Ability to work independently
Problem solving
Detail-oriented
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About Company
Buymie is building the best way for people anywhere in the world to shop for groceries. Since Buymie started in 2016, we’ve launched same-day delivery across the entire Dublin market with expansion in Ireland and abroad planned for Q1 2020.
Buymie is laser-focused on delivering groceries from your favourite stores right to your door. Our technology coupled with operational expertise enables Buymie to deliver fresh groceries in as little as an hour.
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