Quality, Training and Communications specialist

Deadline: 10 May 2024

Employment term: Permanent

Category: Education/training

Job type: Full time

Location: Yerevan

Job description:

Digitain is seeking a professional to take the position of Quality, Training and Communications specialist in the Company's team. He/she will be responsible for preparation, organization and delivery of trainings, necessary to Customer Care and Service Delivery staff, on-time and correct communication provision within Customer Care and Service Delivery teams, Quality control and provision of necessary information.

Job responsibilities

Preparation of training materials
Delivery of trainings on new products, features, as well as skills for customer service quality improvement inside Customer Care and Service Delivery teams
Customer service quality control, assessment and improvement, feedback provision
Knowledge tests organization and handling for new and current employees
Ensuring the circulation and dissemination of information necessary for customer service
Arrangement of skills improvement coaching sessions
Other functions assigned by the immediate supervisor

Required qualifications

University degree
Minimum 2-3 year work experience in relevant field or in Customer service
Excellent interpersonal and communication skills (oral and written) and training handling skills
Competent speech, ability to motivate and persuade
Knowledge of MS office, good knowledge of Power Point, Internet navigation skills
Ability to deliver trainings and quality materials in Armenian, Russian and English languages
Analytical thinking, open to changes and quick orientation skills
Working ethics, high sense of responsibility, hardworking, initiative and flexible personality;
Ability to work under high pressure and deal with strict deadlines
Ability to prioritize and simultaneously perform different tasks