SMS Network Operations Center Engineer
Deadline: 01 May 2024
Employment term: Permanent
Category: IT Support/Technician
Job type: Full time
Location: Yerevan
Job description:
Who we are
DialTel is an international Steady-growing telecommunications company, established in 2013, that provides various Voice and Messaging Telecommunications services and solutions.
About the role
Being under supervision of Head of Messaging, NOC Engineer is responsible to ensure maximum possible service availability and performance.
In this role, you will contribute to the growth of our Messaging platforms, offering SMS Messaging, and powerful APIs to businesses of different sizes.
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Job responsibilities
- Provide Tech Support within the frameworks of the department requirements
- Help customers with API integrations, A2P Connectivity
- Manage connection troubleshooting settings and API integrations, A2P Connectivity
- Work closely with the Email Design on assigned Projects and Tasks
- Support and maintain the Global Messaging infrastructure, including security, standards, and policy enforcement
- Investigate all the cases reported by the client on the traffic quality, new feature requests, disputes, and others
- Monitor and apply necessary routing configurations to ensure highest message delivery
-Fulfil other tasks as required.
Required qualifications
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At least 2 years’ experience as a Technical Support Specialist, NOC Engineer (in SMS)
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Solid understanding of ALARIS system
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Outstanding knowledge of API integrations, A2P Connectivity
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Detail oriented and good problem-solving skills
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Proven written communication skills in English
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Strong time management and planning skills
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Proficiency in Windows/Linux/Mac OS
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Knowledge of MS Office (Excel and Outlook)
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Work experience in Telecommunications area.
Abilities our ideal candidate should have for this role:
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Ability to diagnose and monitor Customer Issues.
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Ability to work on own initiative and ‘Can do’ attitude.
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Ability to Co-operate with the Team member’s and other Teams.
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Being able to balance and prioritize tasks effectively.
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Grow professionally.
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To focus on execution of a technical plan/project.
Required candidate level: Mid level
Additional information
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Local and online trainings
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Additional Day offs
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Complimentary tea, coffee and refreshments
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Sick leave full compensation
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Team buildings & corporate events
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Gifts for different occasions
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Happy hours
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Emotional & Mental Wellbeing Programs
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Health Insurance
Application Procedures
All interested and qualified candidates are welcome to submit their CV to hr@dialtel.net indicating the position title " SMS NOC Engineer" in the subject line of the email or just push "Apply" button.
Only shortlisted cndidates will be contacted for an interview!
Soft skills
Problem solving
Ability to work under pressure
Multitasking
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About Company
Dial Telecommunications (DialTel) is a cloud communications solutions provider, enabling robust and affordable communication means for businesses. We offer an extensive portfolio of solutions for the telecommunications industry on the wholesale and enterprise retail scales.
Founded in 2013, through many years of experience, we have earned a badge of excellence, a leading position in VoIP industry and a reputation as a trusted telecom distributor, as well as preferred provider of mobile services like SMS, Voice, Instant messaging, HLR & MNP lookup, etc.
To provide more flexible and easy-to-use services we are rapidly expanding into other technological fields through our comprehensive working structure that connects interdisciplinary teams to collaborate and solve the most challenging requests from our clients.
Our priority is always the outstanding quality of the provided services, which we attain through constant quality monitoring and industry leading customer support.
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Benefits
Contact details
Website https://www.dialtel.net/
Address: Arabkir district, Vahram Papazyan st., Yerevan, Armenia