Reservations Coordinator
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Deadline: 13 June 2024
Employment term: Permanent
Category: Tourism/Hospitality/HoReCa
Job type: Full time
Location: Yerevan
Job description:
If you have knowledge of Opera PMS System and are motivated to go forward into reservations and sales, then we are looking for you to join our amazing team!
What else will you get:
- Experience in international hotel
- Competitive Salary
- Monthly bonus plan
- Friendly working atmosphere
- Lunch in our tasty canteen
- Annual paid leave – 20 working days
- Employee rate for hotel gym
/en/reservations-coordinator-23
Job responsibilities
- Follow the approved sales and marketing plan
- Input, access data and process all reservations, changes, and cancellations in reservation system
- Process all group and individual reservation requests, changes and cancellations. Enter and/or modify group block in system to ensure inventory and booking procedures are reflected correctly
- Maintain accurate filing system for groups and ensure that each group block is traced
- Provide relevant data pertaining to all reservations and coordinate with other departments as needed to provide reservations information and needs
- Provide and maintain reports and records of all groups during stay and after departure, and follow up on any group inquiries
- Accommodate and document the requests and reservations
- Ensure all related systems are configured correctly
- Prepare daily adjustments and reporting
- Follow reservation techniques to maximize revenue
- Answer questions about property facilities/services and room accommodations
- Follow Wyndham Hotels all policies and procedures
- Perform other job-related duties as assigned
Required qualifications
- Bachelor’s or Master’s Degree in Business, Tourism or other related field
- At least 1 year of experience in reservation
- Knowledge of Opera PMS System is a must
- Solid knowledge of Armenian, English and Russian
- Good listening skills and the ability to anticipate business needs
- Mentality of client service and taking responsibility beyond direct duties
Required candidate level: Mid level
Additional information
To apply for the vacancy, please send your CV to hrm@ramadahotelandsuitesyerevan.am mentioning “Reservations Coordinator” in the subject line.
Please note that only shortlisted candidates will be contacted for interview.
Professional skills
OPERA operating system
Soft skills
Teamwork
Ability to work under pressure
Organizational skills
Accuracy
Responsibility
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About Company
With over 800 hotels across 63 countries, there's bound to be a Ramada nearby. Each hotel is equipped with everything you need to enjoy your stay, whether you're exploring the local sights, or staying in for a meeting or convention. Casual dining options are available, as well as meeting and events facilities.
Ramada is a large American multinational hotel chain owned by Wyndham Hotels and Resorts. The chain was founded in 1953 by a Restaurateur Marion William Isbell. The Ramada name derives from the Spanish term rama meaning "branch", and “ramada” means "porch" or "arbor".
Contact details
Website https://www.wyndhamhotels.com/ramada
Phone: +37411610060
Address: Pavstos Buzand 15, Yerevan, Armenia
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+374 43 901 900 
