Reservation-sales agent

Deadline: 21 June 2024

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Deluxe Holiday Homes, a leading Dubai-based vacation rental and property management company, is expanding its footprint to Yerevan, Armenia. We are in search of a dedicated Reservation-Sales Agent to join our dynamic team. This role is pivotal in fostering connections between our customers and the luxurious experience we promise across over 680+ properties we manage worldwide. By embodying our core values of professionalism, empathy, and innovation, you will be at the forefront of delivering exceptional service, ensuring our guests and landlords enjoy seamless and memorable stays. This position offers the unique opportunity to be part of a global team committed to excellence in hospitality, working within an environment that champions growth, innovation, and collaboration.

THIS POSITION IS OFFICE-BASED AT OUR BRANCH LOCATED IN YEREVAN, ARMENIA.

Job responsibilities

Handle incoming inquiries and reservations from potential clients.
Provide accurate information about our holiday homes and services.
Assist clients in selecting the most suitable holiday home based on their preferences and budget.
Negotiate and finalize bookings, ensuring all necessary documentation is completed.
Upselling services (breakfast, tours, car rental, airport pick up, cleaning, etc.).
Respond to booking inquiries (phone call, text message, WhatsApp, email, etc).
Answer to guest inquires via OTA channels such as Booking.com, Airbnb, etc.
Follow up with guests to receive documents/information prior to their arrival.
Process the documents (such as crop the image, upload into the system, etc.).
Record guests' information and documents in Company’s system, PMS as well as DTCM.
Send email to community / register guests prior their arrival with the building.
Collaborate with the Sales team to achieve sales targets and contribute to team success.
Stay up to date with industry trends and competitor offerings.
Prepare and present sales reports to management.

Required qualifications

Ability to work on shift-basis when required.
Previous experience in Reservations / Sales / Real Estate.
Fluent written and verbal English and Russian skills, or Fluent written and verbal English and Arabic skills
Experience in holiday homes field is a plus.
Detail oriented and organized.

Required candidate level: Mid level

Additional information

Working Conditions:
Flexible working hours are required to cater to our international clientele, including evenings, weekends, and public holidays, reflecting the dynamic nature of the global hospitality industry.

Why Join Us: Become part of a visionary company that is reshaping the vacation rental landscape in Dubai and beyond. At Deluxe Holiday Homes, you’ll have the opportunity to grow professionally within a supportive and innovative environment, connecting with a global team dedicated to redefining hospitality. We offer competitive benefits, continuous learning opportunities, and the chance to be part of a company that values innovation, sustainability, and premium customer experiences.

We are excited to extend this opportunity to candidates in Yerevan who share our passion for excellence, innovation, and a commitment to providing unforgettable stays for our guests. Join us in making every holiday home a deluxe experience

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Computer knowledge

Cross-cultural communication skills

Business communication

Soft skills

Written communication skills

Time management

Customer/service oriented

Teamwork

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About Company

Deluxe Technologies L.L.C is a distinguished IT subsidiary-company of a Dubai-based, leading vacation rentals operator - Deluxe Holiday Homes™ (www.deluxehomes.ae).

Headquartered in Yerevan, Armenia, Deluxe Technologies L.L.C specializes in providing cutting-edge solutions to businesses of all sizes. Established in 2019, the company has since built a reputation for delivering innovative and cost-effective IT solutions including highly-efficient property management software - that helps businesses streamline their operations and achieve their long-term goals. Deluxe Technologies’ passionate team of in-house experts and professionals, offers a diverse range of services including:

User experience (UX) and user interface (UI) design
Vacation Rentals Management Systems (VRMS)
Revenue Management systems (RM)
Payment systems development
Payment gateway integrations
API development and integration
Responsive design and mobile optimization
Website and app testing and quality assurance
Software integration and migration

Mission:
Our mission is to be a trusted partner for businesses of all sizes, committed to providing innovative technology solutions that drive growth, improve efficiency, and enhance customer experiences. With a customer-centric approach to our services, we aim to recognize client needs and target touchpoints that will efficiently help a business achieve long-term success.

Vision:
Our vision is to be a company that our clients can rely on as a strategic partner, to help them navigate the complexities of the digital world with confidence and ease. By paving the technological landscape, we aim to deliver excellence, not only to our clients but the communities they serve.