- Hotel Manager-
Крайний срок: 09 Июнь 2024
Условия контракта: Постоянный
Категория: Туризм/ Гостиничный бизнес
Тип вакансии: Полная ставка
Местонахождение: Ереван
Описание работы
Who we are
The Stellar Hotels chain is a family of quality hotels located in the centers of cities and resorts of the Krasnodar Territory and in the CIS countries.
Stellar Hotels includes the brands Stellar Collection, Sphera and Solar. In each of our hotels, guests will be able to appreciate the high level of service, flexible pricing and quality. The wide geography of hotels, convenient location and variety of hotel concepts are a guarantee that any guest can find accommodation that exceeds expectation.
Description
Hotel Manager in Stellar Hotels is an experienced professional responsible for overseeing the daily operations of a hotel, ensuring efficient management. Actively cooperating with Area Manager the Hotel Manager supervises the staff, maintain compliance with company guidelines, addresses and takes care for maintenance issues, handle Guest interactions ensuring Guest satisfaction and Guest experience.
He/she plays a vital role in enhancing Guest satisfaction, expanding clientele, and upholding the hotel’s reputation.
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Обязанности
What we expect from you:
- Organize and control and refine day-to-day hotel operations
- Supervise work at all levels of Hotel employees (receptionists, kitchen staff, maids, etc.) and set clear objectives for daily operations
- Plan activities and allocate responsibilities to achieve the most efficient operating model of the Hotel
- Take part and control in Cost control process of the Hotel, analyze and interpret financial information and monitor sales and profits
- Communicate with Guests when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
- Deal with maintenance issues, shortages in staff or equipment, renovations etc.
- Collaborate with external parties such as suppliers event/conference planners etc.
- Inspect facilities regularly and in cooperation with Chief Engineer enforce strict compliance with health and safety standards for Hotel Guests and Hotel Staff.
- Pedrform other tasks as required.
Требования
Our ideal candidate would have:
- Proven experience as Hotel Manager or relevant role
- Fluency in English, Russian; knowledge of other languages is a plus
- Understanding of all hotel management best practices and relevant laws and guidelines
- Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
- Excellent Guest service skills
- Demonstrable aptitude in decision-making and problem-solving
- Reliable with an ability to multi-task and work well under pressure
- Outstanding leadership skills and a great attention to detail
Требуемый уровень кандидата: Старший
Дополнительная информация
What we offer
- The possibility of career growth within Hotel chain in Armenia and Russia.
- A probation period with a gradual increase in workload and income, depending on individual performance and abilities.
- Training and professional development activities
- Friendly atmosphere.
- Discounts for Hotel stays.
- Complimentary Tea & Coffee
All the qualified candidates are welcomed to apply for this position via Staff.am by pushing APPLY button!
Looking forward to getting your CV's!
Good Luck!
Профессиональные навыки
Установление/построение деловых отношений
Личные навыки
Управление временем
Ориентация на клиента/услуг
Принятие решений
Управление качественным сервисом
Развитие персонала (принципы, методы и инструменты)
Специальные теги
Степень магистра
Поделитесь этой вакансией в соцсетях.
О компании
Международная управляющая компания, занимающаяся менеджментом более 10 трех и четырехзвездочных объектов размещения в городах России и СНГ.
- Отели имеют разную концепцию и многопрофильную целевую аудиторию
- Мы нацелены на предоставление качественного сервиса, предвосхищая ожидания наших гостей, приводит к укреплению лояльности и максимизации положительных финансовых результатов для собственников
- Наша компания делает особый акцент на вкладе команды отелей в общий успех, развивает и обучает своих сотрудников на постоянной основе